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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,404 ratings1,540 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (128)
  5. 1 star8% (275)

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Showing 471-480 of 1,540 reviews
Mar 14, 2023
ex_employee
5 out of 5 stars
5 out of 5 stars review

best mattress EVER

I have chronic back and knee pain. The first night I slept on this I was out like a light. It’s firm enough where you don’t feel like you’re sinking, but pliable enough that you feel like you’re laying on air. Amazing quality. We LOVE our mattress

Helpful?3EZQ70BELA8J13596963265
Jul 16, 2025
NickInAr
3 out of 5 stars
3 out of 5 stars review

Not for me

Bought this to replace a Serta Memory Foam, but it is not cutting it for me. I'm a small woman and already feeling an indentation just a few months in. We bought the medium, but I now I'm afraid to try the firm

Helpful?3EZQ70BELA8J13596963265
Nov 20, 2023
Gokay
2 out of 5 stars
2 out of 5 stars review

Not 12 inches

I have purchased one in the past. This one did not fully expand in one corner. After 48 hours. And measuring its barely 10 inches. But comfortable. Price should be reduced.

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Nov 22, 2024
Wanda
1 out of 5 stars
1 out of 5 stars review

Soft not medium

This mattress is not medium. It's pretty soft and has no support. May be a decent mattress for a child or teen but a grown adult, no. I do not recommend.

Helpful?3EZQ70BELA8J13596963265
reply from Member's Mark Team

We're sorry the mattress wasn't right for you, Wanda. Please contact Member Support at (888) 301-0332 and they can assist you with an exchange or return.

Aug 16, 2024
JR
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works for me

I have been sleeping on my new mattress for about a week now and so far so good. I bought the firm and in my opinion it's a semi firm, not a luxurt plush though. It works for me.

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Jan 30, 2021
Love
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Too low and hurt my back

The bed has not got to the height is supposed to be is very low and it hurts my child back so i had to get a air bed for her i will never get a bed in a box again

Helpful?3EZQ70BELA8J13596963265
Nov 29, 2025
Michelle
1 out of 5 stars
1 out of 5 stars review

Mattress was too soft for medium firm.

Mattress was way too soft for medium firm. If you’re looking for a firm bed, look elsewhere. If you want to return the mattress they make you bring it in yourself and will give you a hard time. One of the customer service workers was rude as well.

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reply from Member's Mark Team

We apologize for this experience, Michelle, and ask that you please contact Member Support at (888) 301-0332 and give us a chance to make this right for you.

Apr 17, 2024
Megan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Mattress in Our Home!

This is the perfect mattress for my 6 year old daughter. She is always saying how comfy she is when she is laying on her new mattress, I have slept with her on some occasions and got the best rest too.

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Aug 3, 2024
Jaimi
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good Bed for the price

This bed is very comfortable. I wish the outside edges were more structured because it’s very soft/squishy when you sit on the edge of the bed. Also it smells super bad and after 10 days the smell hasn’t dissipated.

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Nov 21, 2025
todd
4 out of 5 stars
4 out of 5 stars review

good enough but remain to be tested

Better than expected. I did NOT like memory form mattress because I prefer firmer mattress with steadily support. I hate the endless sinking feeling that my husband's old memory form had as well as others I have tried. But this memory form mattress from Sam's does not give me that sinking, unstable, wobble feeling when in bed. I choose firm and to me it's medium. But good enough. I think firm is ideal for face-up sleepers but less ideal for side sleepers. The remaining question is how long can it stay in shape without becoming too soft or even collapsing.

Helpful?3EZQ70BELA8J13596963265