Hello, Thank you for taking the time to leave a review. We're devastated to hear of the grounds found in your coffee, this isn't the experience we aim to deliver. Please allow us the chance to make your mornings bright again. We'll like to refer you to our self-help guide for additional troubleshooting steps relating to the grounds found in your coffee. We’re committed to improving your experience, and we appreciate the opportunity to make things right. Please click the applicable link below. Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide Kind Regards, Ninja Kitchen

Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the issue you’ve encountered with your coffee maker, and we completely understand how concerning and disappointing this must be. Pod bursting is not something we expect to happen during normal use, and we take reports like this seriously. We’d like to learn more about your experience so we can investigate further and help resolve the issue. Please reach out to our Customer Support team at 1-800-365-0135 with your product details and any additional information you can provide. Your safety and satisfaction are our top priorities, and we’re here to help. Sincerely, Ninja Kitchen US

Hello Dezzi, Thank you for taking the time to leave a review. We’re sorry to hear that the Over Ice feature isn’t working as expected—that’s definitely not the experience we want for our customers. Your feedback is very important, and we’ll make sure to share it with our product team for review. In the meantime, we kindly invite you to contact our support team at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen

Hello Realthoughts, Thank you for sharing your feedback with us. We’re sorry to hear that your Ninja coffee maker hasn’t met your expectations and that you’re experiencing dripping and grounds in your brew. That’s definitely not the experience we want for our customers. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja is not brewing on the first attempt and that you need to try multiple times before it starts. This is certainly not the experience we want you or any of our customers to have. We understand how frustrating this can be, and we appreciate you bringing it to our attention. In the meantime, we recommend using the self‑help guide linked below to troubleshoot the issue: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide. If the problem continues after trying the suggested steps, please follow the instructions at the end of the guide to contact our support team for further assistance. We’re here to help and want to ensure you get the best possible experience from your Ninja. Kind regards, Ninja Kitchen NA.