When I bought this faucet I was leery about it. But when I got it I was very happy with it. Then the button to change from spray to shower broke 8 months after purchase. I emailed Vigo and they had no issue of replacing the sprayer. Thanks Vigo and Their great customer service.

We are a design firm and love specifying Vigo products for our clients and ourselves. Recently we had a small technical issue with the spray hard on our office kitchen faucet form Vigo. We simply emailed tech support with the problem, there was a friendly reply within the same day, then a tracking number for our replacement part. It was received 2 days later, installed in 5 minuets and working like new once again! So nice to know tech support is on the ball and so helpful, confidence building for us to continue specifying Vigo products on all our projects!

This faucet has been installed in my kitchen for 6 years and has worked perfectly. Unfortunately, something recently broke inside the sprayer so that it was stuck in 'spray' mode and I could not switch to 'stream'. I reached out to Vigo's customer service online and requested directions on how I could purchase a replacement spray head. They blew my mind by offering to send me a free replacement head. All I had to do was email them a copy of my receipt. I sent them a screenshot of my Overstock.com purchase and that day the replacement head was approved to be shipped. No one does this kind of service anymore so when you run into it, it is truly awesome! You have won a repeat customer!

We bought this faucet for our first home remodel. We were drawn to the style, had every feature we were looking for, and at a great price. Plus, the warranty! Finally, installed it in our new kitchen and it is perfect. works great, easy to install (may need a few parts depending on your sink), came beautifully packaged, and cleans VERY easily. The handle is a little bit different for most people to figure out, initially. Vertical direction changes hot and cold, and pulling to the right turns on water. But easy to get used to and easier to handle. Very simple, elegant, versatile. Can rotate direction of the entire fixture easily - great for large or double sinks. Tall frame is extremely convenient when washing large bowls or pots and pans. Faucet head pulls down a fair amount, but I do admit it is somewhat taut. Still, variable spray function is great, and perfect for washing veggies and then switching to clean off dishes. The only thing I didn't like is that the sprayer automatically turns on as single hole spray function, even if turned off in the broader spray function. Does not come with hole plate cover - luckily we found the exact Vigo SS plate cover to match for pocket change. Can't wait to finish our kitchen reno and enjoy all of the compliments from friends and family!

I bought this to replace a laundry room faucet. I wanted something with a high neck that swivels & has a pull out. This faucet is really sleek & probably way too nice for a laundry room but I thought the price was right. It was super easy to install. I did take the flow reducer out.

We bought the chrome finish pulldown faucet over 2 years ago. It was easy to install. It works great, close enough to commercial grade but sized for a residence, perfect for our new double sink. After 2 years, it looks as good as it did on the first. It seems to clean itself; nothing sticks to it, almost no smearing, no gross stuff at any joints, even at the sink mount. And it's pretty. Our kitchen gets heavy use with lots of people (we have a pool, 5 grown kids + 16 grandkids + their friends). When the sprayer button broke last week (faucet still worked but couldn't switch between spray or stream), customer service responded immediately, and sent a replacement quickly.

We've had this faucet for about two years now and really enjoy it. Recently the nozzle stopped working. It would no longer switch between spray and pour. However, I contacted customer service and they sent me out a replacement head, pronto. No charge. They were very easy to do business with.

The quality is excellent. I was impressed as soon as I opened the box and saw it was shadowboxed in custom-cut foam packaging. Holding the faucet it has a nice heft and a solid feel. The button to transition from spray to stream works great. It was also a pleasantly surprised to find the hot and cold supply lines were include.

Purchased this faucet to replace a dated and worn out MOEN "yester-year" faucet and could not possibly be happier. This faucet was easy to install with great instructions and it looks amazing! Really added a much needed breath of fresh air into my tired kitchen. Kitchen now has a completely different feel - thank you SO much!!!

I bought my faucet more than a year ago and just love it. Recently the pressure became greatly reduced, so I called VIGO and spoke to a representative who thought it might be the cartridge. He gave me instructions how to remove it, which I found difficult to follow. I removed the sprayer and found the pressure was fine, but not with the sprayer on even after I make attempts to remove the lime deposits. I called again and spoke with Christopher Sylvestre. He was most helpful and was sorry I was having so many problems. He offered to send me a sprayer, no charge. I received and it works beautifully. Thank you Christopher!