I have bought this unit twice in the last 2 months and both have been severely damaged by shipping company. I would love to have one but have given up on getting a good unit. Wished they would either sale in store or ship it to the store for pickup

Solid, big and heavy just the way I prefer my furniture. I had help, make sure you have help. Mine was intact and damage free. Thank goodness. I did purchase it in the store maybe that makes a difference.

Beautiful piece but thermostat error keeps tripping and shutting off. Out of stock and the company can’t ship a new furnace insert til next April.. what a pain. I guess I should’ve opened it in the store first because it’s a lot of work to try and return it.

Plugged it in and turned on the fireplace..less than 30 seconds it throws a "88" code error. Called customer service they told me to take it apart, trace the plug into the mother board, unplug and try again then call back if it didn't work...of course it didn't work. So now they are shipping a new unti..will update when that one arrives.

Unfortunately, our unit arrived with some damage to the front upper lip and a slightly bowed top cover. Packaging was pristine so we suspect this happened during assembly and it was passed anyway. Not worth the hassle of exchanging due to the 200lb weight and going down two flights of stairs. Those issues aside, it’s a great looking piece.

Very solid, sturdy piece! Feels and looks as good as a 7,000$ handmade Amish piece we considered. No damage as I bought in my local store and transported in my own truck. Fireplace insert looks awesome and very realistic! Have used the heater a couple times and could feel some heat but I have gas heat and don’t need just tried it out. Can’t say if it was strong enough if trying to use as a primary heat source though. We love it and couldn’t be happier! Awesome piece at an unreal price point!

I bought this fireplace and it is really nice looking but turns on all by itself when using my Spectrum TV remote control to change the tv channels. It doesn't do it all the time but it shouldn't do it at all. I did contact customer service and NEVER got a response from them within the hours

had a chip in the front and scratches on top

Love this stand it is beautiful!

Beautiful, perfect for my living room redo!