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Customer reviews for Hamilton Reversible Storage Sectional With Pullout Bed, Assorted Colors for
Hamilton Reversible Storage Sectional With Pullout Bed, Assorted Colors

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Showing 311-320 of 523 reviews
Dec 9, 2022
Crissy807
3 out of 5 stars review

Abbyson Customer Service is horrible!

I bought 2 of these sofas for our basement entertainment area. I love that they are so functional and look nice BUT they shipped the wrong end pieces to the sofas. I notified Abbyson about the mistake in JULY and I have yet to receive the right end pieces to put the sofa together properly. I currently have 2x4's supporting the ends of the couch in order for it to work half way decent. I email and call almost every week and every time they say the parts are in their warehouse and waiting for shipment to me... it's been 5 months of complete misery with my 2 couches. So, if you don't mind spending $800 on a couch that you can't properly use for 6 months, by all means purchase it but I would suggest to keep looking at other vendors.

Helpful?2OGOQ2TYAUFY13596802732
reply from Supplier Response

We sincerely apologize for this happening! This is not the experience that we would like members to have. We will work with our Customer Support Team to see how we can get this resolved for you right away. So that we ensure we have the correct account information, please email samsclub@abbysonliving.com with your order number. We appreciate your patience! - The Abbyson Team

Mar 29, 2022
Susan
1 out of 5 stars review

Broken part

I bought this couch and could not use for two weeks because of needing help to put it together. Now after two weeks of using the couch occasionally I pulled out the extended portion to “sit on”. The wooden frame broke in half. I have emailed samsclub@abbsonliving.com, but no response yet.

Helpful?2OGOQ2TYAUFY13596802732
reply from Abbyson Living

Hi Susan! We are sorry to hear about the issues you have experienced with the sectional. You may also reach out to our Customer Experience Team by calling 805-465-5500. We would love the opportunity to make this right! - The Abbyson Team

Jan 5, 2021
KT
1 out of 5 stars review

Pull out collapses

I purchased this couch in Nov 2020 and it didn't arrive until Dec 2020. The pullout couch/bed portion collapses. I completed all the necessary measures to get this fixed and noticed it had a 1 year warranty from Abbyson. Abbyson had a technician come out and confirm that the couch was in fact broken. Its now Jan 2020 and we still don't have a couch that works. I have had horrible communication with both Abbyson and Sams Club regarding follow up. I also feel like my warranty should start over once I get a couch that works. I also want to remind you that this is how the couch came and that no harm was done for this to have happened. I have been very disappointed.

Helpful?2OGOQ2TYAUFY13596802732
reply from Abbyson Living

Hi KT - We're so sorry to hear that you're having issues with your new sofa and have not had a solution yet! If you still need assistance please contact us at samsclub@abbysonliving.com

Jan 1, 2021
L Hershey
5 out of 5 stars review

Verified Purchase

Great size, Super comfortable, Awesome price

Very nice quality for the price. Great size for a small area. If you need a pull out bed this is way more comfortable than traditional sofa beds, and the storage area under the chaise is very roomy and easy to get at. Would absolutely recommend this sofa!

Helpful?2OGOQ2TYAUFY13596802732
reply from Supplier Response

We're so glad you're happy with your new sectional and hope you consider Abbyson Living again in the future!

Oct 15, 2021
PHa
3 out of 5 stars review

It's OK. (Lower back support)

I wasn't impressed after installation. PROS: material and cushion are good for the price. like others say, it feels hard, but i agree that it will soften over time. the bed works great. the color is pleasant, shipping was great, and easy assembly. CONS: Its a lower back support. more than half of back cushion will hang in air. make a mistake and lean back, you might fall. This wouldn't been a problem to me if it was well shown in pictures, descriptions, or video....(I would not have bout it). This feature forces you to have the sofa against a wall, not in the middle of the room. One more con, It is not deep. I feels like only half of my butt is seating. also, the side arm rest feel so low and thin. (NOTE: This is on me, because dimensions are given here on the site. but it's not intuitive for average joe to understand what a 32" depth is going to feel when we get it), it is not deep. NOTE: Do your own 360 dimensioning homework before you buy.

Helpful?2OGOQ2TYAUFY13596802732
reply from Supplier Response

Thank you for your review. We appreciate your note to other members about reviewing the dimensions before purchasing. It is great practice to tape out the measurements on the floor to see if furniture will be a good fit for your space, and compare seating dimensions with items currently in your home. Please contact our Customer Experience Team with further questions samsclub@abbysonliving.com - The Abbyson Team

Jan 11, 2023
Dperkins
1 out of 5 stars review

Wouldn’t recommend.

I bought this couch and got it delivered in September 2022. Within a month and a half the fabric started showing ripples on the seating area. About a month ago the rails started falling off the track for the pullout bed. It’s very frustrating. The pullout part has been slept on about 20x’s. I called this last weekend to see if it can be returned and I was told it cannot because it’s past the 90 days. I was told they would check on the warranty I purchased with it and get back to me within 24 hours. No one has called me back yet and that was 4 days ago that I called! I would not recommend getting this. I wish I could get my money back! I should have read the reviews on this before I purchased it but it seemed like such a good deal.

Helpful?2OGOQ2TYAUFY13596802732
reply from Abbyson Living

We sincerely apologize for this happening and the experience that you have had. You are still within the manufacture warranty and we are happy to help make this right! Please reach out to our Customer Experience Team with your order number so they can further assistance at samsclub@abbysonliving.com - The Abbyson Team

Oct 15, 2022
Chula
5 out of 5 stars review

Verified Purchase

Easy to put together

Nice and controlled

Helpful?2OGOQ2TYAUFY13596802732
May 23, 2022
redhed44
2 out of 5 stars review

Great concept, terrible quality, not built to last

We bought this couch two years ago and it is worn down already. Looks like we have had for years and years. The back cushions are not comfortable, barely seem filled with stuffing now, and the back frame is easy to break. Mush smaller than I anticipated as well. I bought it for company to sleep on in a pinch and it's so uncomfortable, people don't even want to sit on it, let alone sleep on it. I only gave it two stars because the concept is great and love the storage, but not built to last or use regularly.

Helpful?2OGOQ2TYAUFY13596802732
reply from Supplier Response

We are sorry to hear that this has happened! Please reach out to a Sam's Club Representative so they can further assist you. - The Abbyson Team

Jul 12, 2021
Kayla Ayotte
1 out of 5 stars review

Worst Couch Ever

My husband and I had this couch no more than two weeks and both the legs on the chaise broke off and the sides on the pull out sink in whenever someone sits on it. We got it for a great price on a Black Friday sale and were so excited for it but ended up being very disappointed. We also tried to contact the company that makes them but never heard anything back.

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reply from Abbyson Living

Hi there, we stand behind our products. This is a great sectional. Please reach out to us at samsclub@abbysonliving.com for assistance

Nov 29, 2021
bad buy
1 out of 5 stars review

do not buy

This is an awful couch. I purchased this at a sale price, 200 off the Original 899 and it’s not worth it. The problem is that I could not assemble the couch. I think the brackets are mis-attached or incorrectly included. The instructions indicated that the parts were labeled alphabetically but they were not. The only label I found were two “L” stamps on both arms rests. The L was not even part of the alphalabeling so I’m assuming it stands for Left. That’s makes me believe that the couch came with 2 left Arms as I was able to attach one arm rest to either side of the couch but not the other. rests.

Helpful?2OGOQ2TYAUFY13596802732
reply from Supplier Response

Please contact our Customer Experience Team, who will immediately be able to assist with this issue at samsclub@abbysonliving.com - The Abbyson Team