I am so sorry - I thought the bad reviews were all about shipping damage and poor customer service, but when I say that this is the least comfortable thing I have ever sat on, please believe me. My back hurts, my butt fell asleep, and I added so many pillows but still could not make this thing even remotely comfortable. I'm 5'7" and 165lbs, a very average sized person, and while it was nice that the couch is narrow for my small space, they also cut down the depth of the seat so that a few inches above your knee are unsupported unless you're sitting straight up. You cannot lounge on this couch. It might be good for a kids play room? Overall the construction seemed solid, it assembled easily, and it looked great in my room, but I had to return it. Sitting on the ground is preferable to sitting on this thing.

The couch looks nice, but the overall experience wasn't great. The cushions are on the firmer side and not very comfortable for long sitting. On top of that, the arm wouldn't attach because the manufacturer installed the hardware incorrectly — both brackets were on the wrong sides. I had to remove and swap the male and female brackets myself just to get it to lock together. It works now, but the quality control and comfort leave a lot to be desired.

What a nightmare experience! We were so excited about getting this sofa while we were furniture shopping at such a great price! The delivery company is AWFUL! We scheduled 3 weeks ahead of time for delivery since the window was 8a-8p, we knew someone would be home. They never showed up so at 6pm I called for an update. The response was “it actually never got loaded on the truck for today's deliveries” So I asked for reschedule for the 2nd since we would be out of town, the gentleman said “no problem” now I've gotten a text saying we're rescheduled for 12/26 and no one will be home to receive it. If you'd like to actually get your sofa, don't go with this one.

Love my lounger sofa bed

Bought this about a month ago for my kids play room. Had it open so they could lay on it. When we were laying around, my 3yr old walked over me to sit and it snapped the support beam. Couch is crap. Wish I would have bought the warranty so I could get it fixed. Wasted money. Would not recommend

We’ve had this couch for at least 2 years. The chaise part is still in excellent condition but the rest has become complete crap. You can feel the springs sticking up, (literally only a piece of fabric between it and you) and the ottoman is difficult to get back in sometimes. I liked this couch at first but it’s so disappointing at this point and I can’t wait to get rid of it!

I received my sofa through the mail, it came with a broken board in the back of the sofa and the rails of the pullout bed damaged. I tried contacting customer service 7+ times and they are terrible at getting back to people when it comes to a return. I tried to return the sofa and I'm still waiting on a call from customer service to schedule the pick up of the sofa. I would like to also request through here for a credit on the sofa for the damages. Forget the return I just want to see if it's possible to get a credit back. Thanks.

I am unable to connect both couch arms correctly brackets on one arm will not slide on properly. The pull out is also broken to where it slides off track when pulling out on one side. Reading reviews that came out after my purchase seems lots of others are having same issue. I tried contacting customer service but I have yet to get a response from anyone.

I am very surprised this couch is getting so many good reviews. The couch is pretty firm and the sleeper keeps falling off the track so it makes it impossible to allow for someone to sleep on it. I just bought it and immediately noticed the track for the sleeper is defective. This is getting returned back to the store. The back of the couch is not very attractive if your plan is to put in the middle of the room and not against a wall.

Very nice furniture