I bought my glider a couple of years ago and one of the slats broke. Several others were faded and warn. I ask for a replacement via chat on their website and quickly received a response they would send out replacement slats out soon. Awesome customer service!

Unfortunately I was not happy at all with for my first 2 Gliders (by 2 months the screws started braking off where they were inserted in the slats the head of the screw would pop off and the other half of the screw would be stuck in the hole and then the slats started busting in half - they both are being replaced - I really hope these next 2 replacement gliders will have a better life expectancy than 2 months (I'm nervous). But the SERVICE was EXCELLENT all 3 time that I called. The young men (Dale & Gage is all I can remember) who helped me were so nice and helpful.

Had this glider for years. Still glides like day one. It is heavy and will most likely hurt your shins if you try to move it (mechanism is awkward when being moved), but quit moving it, find a flat spot and glide away your cares. It is a pretty good glider.

One of the bearings went out on our swing glider a couple of weeks ago. The part wasn't listed on the website, but when I called and gave Chris our Model number, Item number, and the part number from the assembly instructions, he assured me it would be taken care of. A few days later the part arrived, no charge, even though the unit was out of warranty.

I bought this years ago and was having trouble with swing arm bearings. They had rusted with very little movement. When I asked how I could order new ones, they replied right away and said they would send new ones at no charge. Great to know that some companies stand my their products. Showed up 3 days later (Utah to Canada) and the bench was ready for the weekend. Thank you!!

Glider exceeded my expectations for quality. However, the packaging could use some work. The shipment was delayed and had some difficulty getting to me and the end of the box had come unglued and a part fell out when the Driver unloaded it. Fortunately nothing was damaged and all parts were accounted for. Would highligh suggest using banding both directions.

I needed parts due to wear and tear as through no fault of the company I was a negligent owner and should have had this covered during the rainy season. I left a message for the company informing them the parts I needed and was promptly mailed the parts free of charge with NO hassle! I recommend Lifetime products because of their durability and excellent customer service! I will purchase again!

The biggest complaint we had was trying to get all of the parts to line up precisely. It took a lot of strength to squeeze together just to get screws in holes and be lined up and tightened properly. Hoping we did it good enough so it lasts for many years to come as much as it cost me! Nice and smooth rocking motion and bench is comfy. Great addition to my patio!

We finally received the correct item we ordered after receiving a table from the same company, Lifetime. We did receive the glider bench sooner than I thought we were going to after it had to be reordered. The box was in great condition when we received it. My husband indicated the glider was fairly easy to put together. He said everything was well marked with the exception of what was the back and the seat, since both have a similar curve. He also used his own tools because the 'tool' included with the glider were really not helpful. The glider looks great and is very comfortable!

I bought this glider years ago. The constant wind where we live had the action rocking constantly. Over time, 2 of the bearing arms simply wore out from the constant movement. I requested replacement parts via their website. Within days, 4 replacements were on the way to me along with a nice email apologizing for my inconvenience. Moving parts do wear out and Lifetime made good by replacing them.