We definitely appreciate the time you have taken out of your day in order to leave this kind review. We will be sure to share your review with our Marketing and Development team in order to improve on the products and services that you all love. ~Tanisha

Awesome! We’re glad you loved the LG Washer. We find it to be a favorite among many of our customers. Your review is a valuable information for our whole team. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

We're grateful for the time you took out of your day to give us such detailed feedback. We read from your review that you were having some problems with your LG washer, so we’d like to help make it right. Allow us to assist you with your laundry concerns. Just send us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be pleased to look into this for you and help you. -Cazz

Thank you for being a continuous part of the LG family! We know that you will love the excellent features and quality of your LG 4.5 cu. ft. Ultra Large Capacity Top Load Washer with TurboDrum™ Technology. Every team member here appreciates all feedback, and it inspires us to keep improving our products and services. We can't wait to welcome you back for your next LG review! ~Rita

Hello there, Jenny Alcorn. Thank you for sharing your experience with us. We understand your inquiry regarding the washing performance and water levels of your LG Washer, model WT7000CW. We understand that the WT7000CW didn't meet your expectations in terms of cycle behavior and water coverage. Your feedback is important, and we appreciate you bringing these details to our attention. We can certainly provide some insight into the concerns you've raised regarding the cycle timing and water level. The initial display of 76 minutes dropping to 54 minutes on the Normal setting is normal behavior, as your LG washer uses Load Sensing technology. This system automatically adjusts the cycle time and water level after sensing the weight and size of the load to optimize efficiency and conserve water. This calibration ensures the unit is using the most appropriate resources for the load detected. Regarding the water level on both the Normal and Bedding cycles, your LG washer is a High-Efficiency (HE) model, designed to use less water while ensuring effective cleaning through powerful yet gentle agitation. For the issue with clothes or sheets not turning over and staying dry, especially in a Bedding cycle, a good step is to ensure the load is loaded loosely and balanced evenly around the central wash plate, without overloading the tub. Overloading or creating an unbalanced heavy load can sometimes restrict the movement needed for full water saturation. We want to make sure you are getting the best performance from your appliance. https://www.lg.com/us/washers-dryers/lg-wt7000cw-top-load-washer For further assistance and any specific concerns you may have, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo