Hi Dan, thank you for sharing your experience. We understand how much you’re enjoying your LG 4.5 cu. ft. Ultra Large Capacity Top Load Washer with Impeller & TurboDrum Technology WT7000CW, and it’s great to hear the quiet operation and simple controls have been such a refreshing change from your previous washer. The end‑of‑cycle melody is a small touch, but many customers appreciate that gentle alert just like you do. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Thanks for your feedback, Mimi — the WT7000CW uses AI-based sensing to optimize water levels, but there are ways to improve wash performance if the results feel inconsistent. LG top-load washers like the WT7000CW automatically adjust water levels based on the weight and type of load. While this helps conserve water and energy, it can sometimes feel unpredictable depending on the cycle and fabric mix. Here are a few tips to help you get more consistent results: Understanding Water Level Behavior ⦁ Normal cycle uses minimal water to optimize energy efficiency. If clothes aren’t getting clean, try switching to Heavy Duty or Bulky/Bedding cycles, which allow more agitation and water. ⦁ Water Plus adds about 1 gallon of extra water — helpful for lightly soiled loads, but may not be enough for bulky items. ⦁ Deep Fill is best for large or absorbent loads, but if items float, try mixing heavier fabrics to help anchor the load. Tips to Improve Cleaning Performance ⦁ Distribute laundry evenly around the tub to help the impeller agitate effectively. ⦁ Avoid overloading — too many items can reduce movement and cleaning. ⦁ Use the correct cycle for the fabric type and soil level. For example, towels or bedding do better on Bulky/Bedding. ⦁ Try a different detergent — high-efficiency (HE) formulas work best, but some clean better in low-water conditions. More Troubleshooting Help You can find detailed guidance here: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-water-supply-the-water-level-cannot-be-adjusted-the-water-level-is-too-high-the-water-level-is-too-low--20154629491759 If you’d like personalized support, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. – LG Digital Care Team ^Rich

Hello there, Jenny Alcorn. Thank you for sharing your experience with us. We understand your inquiry regarding the washing performance and water levels of your LG Washer, model WT7000CW. We understand that the WT7000CW didn't meet your expectations in terms of cycle behavior and water coverage. Your feedback is important, and we appreciate you bringing these details to our attention. We can certainly provide some insight into the concerns you've raised regarding the cycle timing and water level. The initial display of 76 minutes dropping to 54 minutes on the Normal setting is normal behavior, as your LG washer uses Load Sensing technology. This system automatically adjusts the cycle time and water level after sensing the weight and size of the load to optimize efficiency and conserve water. This calibration ensures the unit is using the most appropriate resources for the load detected. Regarding the water level on both the Normal and Bedding cycles, your LG washer is a High-Efficiency (HE) model, designed to use less water while ensuring effective cleaning through powerful yet gentle agitation. For the issue with clothes or sheets not turning over and staying dry, especially in a Bedding cycle, a good step is to ensure the load is loaded loosely and balanced evenly around the central wash plate, without overloading the tub. Overloading or creating an unbalanced heavy load can sometimes restrict the movement needed for full water saturation. We want to make sure you are getting the best performance from your appliance. https://www.lg.com/us/washers-dryers/lg-wt7000cw-top-load-washer For further assistance and any specific concerns you may have, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo

Hi, Kathryn. Thank you for sharing your experience with us. We understand how important it is for your LG Washer (WT7000CW) model to be repaired correctly and for service visits to be handled with care. Since the hinge required replacement, one helpful step to keep the door operating smoothly is to regularly clean and inspect the door seal and hinge area to prevent buildup or misalignment that can affect performance. You can find more guidance here: https://www.lg.com/us/support/product/lg-WT7000CW.ABWETUS. If you still need assistance with the service-related damage or follow-up on your repair case, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy