Hello, Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your experience using the appliance. We suggest contacting us via the options below to speak with a live representative to follow up on the refund. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Hi Bob, We don't want any of our customers to regret their purchase. Allow us to help you. We want to speak with you about this experience and determine what steps can be taken to help with your Samsung washer and dryer combo. Please feel free to contact us via the options below, as we look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148118214, which will help our team pull up your information. ^Rainly

Greetings, We appreciate you sharing your input about this Samsung AI laundry combo and are glad to know that you like this model. To learn more about this model, you can check its features and specifications at the link below. https://image-us.samsung.com/SamsungUS/home/my-assets/05-2024/WD53DBA900HZ_All-in-One_V9a.pdf Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147321016, which will help our team pull up your information. ^Rainly