Hi Adam, You expect your washer and dryer to work as hard as you do—and it’s frustrating when they don’t. We are here to help. I have shared a Samsung link below to help with your experience. The link has hyperlinks that can be visited for additional help. You may skip step 6 and follow the steps listed after the Samsung link. To support step number four of the Samsung link, a large load has the drum 3/4 full, while a small load is not more than 1/4 full. Clothes are not clean after washing in the Samsung washing machine: http://www.samsung.com/us/support/troubleshooting/TSG01108627/ To calibrate your machine: 1. Tap the Power icon to turn on the power. 2. Tap the Settings icon, then tap Washer, and then select Calibration. 3. Tap Start Calibration to start the calibration. You will also need to be cautious of the weight of your laundry, heavier weights may take longer for your machine to complete a cycle. If your load is higher than 26.6 pounds, drying time can take between 270 - 330 minutes or 4.5 to 5.5 hours. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149141215 to help our team pull up your information. Leo

Lian Tuang, thank you for contacting us regarding the energy and water history feature that is not working. We want to speak with you directly to discuss this matter and see what assistance we can provide to fix it. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148532558) to help our team pull up your information. Have a great day. ^Camille

Dave1907, we will do everything possible to ensure your washing machine operates at its best. Let's take care of this. We recommend checking the link to your user manual to help you ensure the dryer won't vibrate excessively. Under "Excessive vibrations or makes noise," turn to page 79. Then, follow the troubleshooting steps provided under "Action." Manual https://downloadcenter.samsung.com/content/UM/202501/20250123162936341/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250123_1.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148535410) to help our team pull up your information. Have a great day. ^Camille

Hi there, Thank you very much for your observation of our washer and dryer combo. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-