Hi Adam, You expect your washer and dryer to work as hard as you do—and it’s frustrating when they don’t. We are here to help. I have shared a Samsung link below to help with your experience. The link has hyperlinks that can be visited for additional help. You may skip step 6 and follow the steps listed after the Samsung link. To support step number four of the Samsung link, a large load has the drum 3/4 full, while a small load is not more than 1/4 full. Clothes are not clean after washing in the Samsung washing machine: http://www.samsung.com/us/support/troubleshooting/TSG01108627/ To calibrate your machine: 1. Tap the Power icon to turn on the power. 2. Tap the Settings icon, then tap Washer, and then select Calibration. 3. Tap Start Calibration to start the calibration. You will also need to be cautious of the weight of your laundry, heavier weights may take longer for your machine to complete a cycle. If your load is higher than 26.6 pounds, drying time can take between 270 - 330 minutes or 4.5 to 5.5 hours. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149141215 to help our team pull up your information. Leo

Hi JeanL, We understand your frustration about the performance of your Samsung AI laundry combo. We are here to help you. I have shared the model's user manual link below for the steps if your appliance is leaking on page 80. https://downloadcenter.samsung.com/content/UM/202403/20240325165557746/OID74251_IB_T-PJT_WD8000D_EN_MES_CFR_240322.pdf The Super Speed cycle gets clothes clean and ready to wear in just 98 minutes. It can wash a full load in 28 minutes and dry them in 70 minutes. And AI Opti Wash & Dry™ technology continually monitors and intelligently adjusts its performance to suit your laundry.   It is important to note that the times quoted in the above statement are based on the clothing material and load size or weight. We would love to speak to you directly to gather more information about your concern and determine what steps can be taken to help with your Samsung AI laundry combo. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147294674, which will help our team pull up your information. ^Rainly