We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly

It's our pleasure to provide the best products to our customers, and we're glad this commitment was reflected in your experience using the27 cu. ft. Smart Counter-Depth MAX ™ French Door Refrigerator, model LRFLC2706S. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG and thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! If you have questions or concerns in the future, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee

HI there. LG wants to thank you for reaching out and providing feedback. We keep ourselves a goal of keeping smile on our customers face. So feedback is always valuable to us. We are exited to hear that you have found the perfect refrigerator for you and your family. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.