We read your feedback, and we understand your disappointment with not being able to find the correct air filter for your refrigerator and the lack of response from our customer service. Please know that this is definitely not the experience we are striving here at LG. Your feedback is highly valuable to us, as it provides a fresh perspective that helps us improve our services and shape future product developments. We'd also like to know more about your air filter concern in order to further investigate about it. To do so, please send us a private message on Facebook or Twitter (X) using @LGUSSupport containing the product details of your unit as well a detailed explanation of the issue. We're looking forward to assisting you.

Thanks for the review and the mention of how great your experience was with our technical associates! We're glad to hear your previous customer service experience went smoothly. We're available on social media for your convenience should you need support! Feel free to direct message us on Twitter (@LGUS) or PM us on Facebook (@LGUSA). We're here to assist you! ^Chris

Your wonderful remarks are significantly appreciated! When we hear from happy customers, we spread the positivity around. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ~Rita

We want to say a great big thank you for your committed support of the LG Brand, as we continue to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha