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Customer reviews for Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box for
Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box
4.7 out of 5 stars
stars
13.1K ratings5,092 reviews
  1. 5 stars82% (10.8K)
  2. 4 stars10% (1,289)
  3. 3 stars4% (466)
  4. 2 stars2% (197)
  5. 1 star3% (358)

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Showing 171-180 of 5,092 reviews
Nov 21, 2025
Reviewer name: LORI
1 out of 5 stars
1 out of 5 stars review

these are absolutely terrible. Four or five times per box the tissues don't come through the slot to dispense. You then have to stick your fingers in the box to pull the tissues up. Then you hve four or five tissues that come out at once. zjust to do it over again later. never have that problem with puffs or the members mark brand. will never purchase these again. what a pain.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Hi Lori, thanks for leaving your review. Your experience with our tissues is important to us, and we'd like to learn more and see how we can help. When you have a moment, please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST). We hope to speak with you soon!

Sep 3, 2023
Reviewer name: Marsha Werner
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Order Delivered to wrong address

I am pleased with the product but my order was delivered to another address here in Liberal. I got a call telling me I had 4 huge boxes on their porch that I need to come and get. That is the reason I do home delivery and it was delivered to the wrong place.

Helpful?2DZOLPW0UJ5413593313344
Feb 15, 2023
Reviewer name: NicNY
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bogus sellers on 12 pack Kleenex item buyer beware

Be careful of these 3rd party seller on this item Kleenex 12 pack they use your purchase to ship elsewhere. I ordered on 2/7/23 said shipped 2/13 and delivered, overnight, on 2/14 with instant refund. The tracking did not come to my house I have an account with the delivery service they never sent me an email of shipment. This is already a different seller from China.

Review from walmart.com
Helpful?2DZOLPW0UJ5413593313344
Feb 5, 2024
Reviewer name: Amy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Waste

Every kleenex i pulled out was attached to the next by something and wouldnt pull apart without using both hands. I know they are usually where they bring next one out but no, these were attached. Is this how these are or did i get a bad batch bc the whole 12boxes were this way. Sometimes you get even more. Not happy. And they are very thin tissues even tho their 2ply.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're disappointed to hear this, Amy, and can assure you it's not what we'd expect. Quality is important to us, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Oct 26, 2024
Reviewer name: Disappointed customer
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Too many sheets at once

Disappointed in this purchase and prior Kleenex purchases from Sams Club. For some reason you cannot just pull one Kleenex. When you grab the first sheet many sheets follow attached to them. There seems to be a problem with the process of cutting the sheets all the way through. This has been ongoing the last couple of purchases for us. We do not have the same issue with our kleenex purchases elsewhere.

Helpful?2DZOLPW0UJ5413593313344
Jan 25, 2024
Reviewer name: Sams Plus Me
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Tissue Brand for the Best Price

Kleenex Brand Tissues are the go-to in my house. I find that they truly are the best value as far as brands go due to their perfect combination of softness and strength. Other brands we have tried are just too soft and flake apart or not strong enough and fall apart, which is even worse. These are soft enough to not hurt sore noses battling colds or allergies, but big enough and strong enough to last. In these days of increasing prices, Sam’s still has the best price on a value pack of these.

Helpful?2DZOLPW0UJ5413593313344
Feb 10, 2024
Reviewer name: Julie
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Kleenex tissues have blown it.

Very disappointed in this Kleenex product. The quality is greatly inferior to what I am used to getting when I buy Kleenex brand. Not only the softness of the tissues but the individual sheets are stuck to the following sheet. I may have to change brands. I intend to buy a box from some other stores to compare the quality.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, because we always want you to have a great experience with our facial tissues. This isn't what we'd expect, and we want to learn more and try to help. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance. Thank you.

Feb 15, 2025
Reviewer name: Airy M
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very good product at a good price!

This is exactly what I want when I buy facial tissue. The boxes hold 160 each as opposed to 120 or 140. They don’t have lotion or anything special, but they’re soft and I can live with the box designs. This is a good deal and I’m happy to have found it at Sam’s!

Helpful?2DZOLPW0UJ5413593313344
Mar 13, 2023
Reviewer name: Linda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Not stocked

I use a lot of Kleenex as I have severe allergies. I went to my closest Sam's to buy a ccase with the Instant Savings & found no Kleenex brand. Thankfully I have a Plus membership & was able to order them to be delivered. I'm upset that Sam's is moving more to their brands & away from name brands.

Helpful?2DZOLPW0UJ5413593313344
Nov 4, 2025
Reviewer name: sneezy123
2 out of 5 stars
2 out of 5 stars review

Love the product but the packaging is so bright and colorful while it makes it distinctive...i have been purchasing OTHER brands whose packaging is less obstrusive. Previously Kleenex always had more muted colors that blended with the environment. I hope those earlier patterns return soon. Thank you

Review from kleenex.com
Helpful?2DZOLPW0UJ5413593313344
reply from social media team

Hi there! We understand that our box designs may not always be everyone's cup of tea. We appreciate your feedback and we'll be sure it is passed on to the right team. Thanks!