We're disappointed to hear this, and can assure you it's not what we'd expect. Please know we take extensive measures at our manufacturing facilities and precautions are taken by those who ship, store, and sell our products to prevent this type of occurrence. We'd like to talk to you more about this and try to help, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance. Thank you.

We're sad to hear this, because quality is very important to us. This isn't what we'd expect, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.