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Customer reviews for Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box for
Kleenex Trusted Care Facial Tissues 12 boxes, 160 tissues/box
4.7 out of 5 stars
stars
13.1K ratings5,092 reviews
  1. 5 stars82% (10.8K)
  2. 4 stars10% (1,289)
  3. 3 stars4% (466)
  4. 2 stars2% (197)
  5. 1 star3% (358)

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Showing 141-150 of 5,092 reviews
Sep 13, 2023
Reviewer name: Lyn
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Smelled as if stored in a damp warehouse

These were terrible. I opened a box and went to use a tissue and smelled like they had been stored in a damp warehouse; mildewy! Returned them to the store.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Thanks for giving our facial tissues a try. We're sad to hear this though, because we always want you to be happy with them. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can learn more and try to help. Thank you.

Apr 7, 2026
Reviewer name: JOHN
1 out of 5 stars
1 out of 5 stars review

Poorly Packaged and Almost Unusable

Every box had the plastic insert, which holds the Kleenex as they come out of the box, come loose making the Kleenex no longer pop up. Quality of packaging is cheap and poorly made.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, because quality is very important to us. This isn't what we'd expect, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Mar 15, 2026
Reviewer name: Kleenex
1 out of 5 stars
1 out of 5 stars review

UGLY BOXES

The 200 boxes are UGLY! Someone left a review stating exactly what I am going to say, pls stop ignoring comments. Switch to neutral colors to match people's decor. Also your website is difficult to navigate. Step up and do better!!

Review from kleenex.com
Helpful?2DZOLPW0UJ5413593313344
Apr 4, 2026
Reviewer name: LEONA
5 out of 5 stars
5 out of 5 stars review

This is a premium product at a very good price. It is just really to bad that as a disabled American I can no longer get my items shipped or delivered, you have made it very hard to shop in your store anymore

Helpful?2DZOLPW0UJ5413593313344
Jul 17, 2024
Reviewer name: L Rodriguez
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

String of tissues!,

I wonder if these tissues do not pass quality requirements for sale at regular stores because most are stuck together. You get several tissues at once instead of one. . Frustrating but will do for the price.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're disappointed to hear about this, because quality is very important to us. This isn't what we'd expect, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Oct 28, 2022
Reviewer name: Nick8976
1 out of 5 stars
1 out of 5 stars review

Brown Substance

I noticed the boxes of Kleenex had some kind of brown substance on them that could easily be wiped off. I didn't know if the substance was dirt, mold or something else so, I threw them away.

  • +1 image
Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

Thanks for giving our facial tissues a try. We're sad to hear this though, because we always want you to be happy with them. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can learn more and try to help. Thank you.

Jan 25, 2023
Reviewer name: Oldkite
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Old Brand

I've trusted Kleenex for many years. They're consistently reliable for their purpose. I tried Sam's Club tissues, for the price advantage, but found them unreliable for feeding the next tissue from the box.

Helpful?2DZOLPW0UJ5413593313344
Mar 29, 2023
Reviewer name: WendyJ
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Sam's has it when you can't find it elsewhere

I ordered because I trust this brand and am having difficulty finding it on store shelves. Unfortunately, it came with the boxes only wrapped in plastic together so some of the boxes were damaged

Helpful?2DZOLPW0UJ5413593313344
Apr 2, 2024
Reviewer name: Lfamily
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Customer’s Beware.

The quality of products is now the major issue. Kleenex has joined the manufacturing industry with cut backs in quality and quantities with their products. You need 2 to 3 tissues to blow your nose. Boxes are getting smaller.

Helpful?2DZOLPW0UJ5413593313344
reply from KleenexExpert

We're sad to hear this, and we can assure you it's not what we'd expect. Quality is important to us, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) so that we can learn more and try to help. Thank you.

Aug 1, 2024
Reviewer name: jmxreger
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

No protective packaging like a regular box to ship

These arrived in the same thin plastic sheet packaging that they are in on the shelf at the store. But NO box. Nothing to keep the several of the kleenex boxes from being damaged in shipping.

Helpful?2DZOLPW0UJ5413593313344