Hi there, We understand the significance of a working dryer in your household. Let us help you out. Please refer to the resources below to rectify your concerns with your dryer. Click the link and the hyperlinks for tips. The dryer has no heat at all: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149602884, to help our team pull up your information when you message us. Have a great day. -John

Greetings, We understand your disappointment with not having the best experience with your dryer. Let us help. Here is a link to the user manual; kindly go to page 49 for troubleshooting steps for your dryer that displays the error code. User manual. https://downloadcenter.samsung.com/content/UM/202312/20231228083929603/OID64646_IB_DV3500C_EN_231222.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150604434) to help our team pull up your information when you message us. Thank you. -Ricardo

Hi there, We understand your disappointment with your dryer. Let us assist you. We included a link below that may help if your dryer is not drying your clothes. For instructions, select the bullet that corresponds to your experience and look for embedded words. It also includes a video, which we recommend watching in full. Clothes are not dry after using the Samsung dryer. https://www.samsung.com/us/support/troubleshooting/TSG01000999/ Your family's safety is our priority. We would love to speak with you about your dryer and determine what assistance we can further provide. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146870938) to help our team pull up your information when you message us. Thank you. -Kimberly

Making sure your dryer operates smoothly is essential to having clean clothes, S ROMPF. Let's get the information you need to maximize the use of the dryer. The link below will help you ensure that your clothes dry quickly after using the dryer and give you more information by checking the hyperlinks and video. Please select the scenario that best fits your situation. Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ Should you need more assistance with the dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146800182) to help our team pull up your information when you message us. Have a great day, -Ernest-