Hello, Ed. Thanks for sharing your thoughts — love the enthusiasm! We’re so glad to hear your LG front loader is delivering both sleek style and great performance for your home. It’s wonderful knowing it’s been such a hit with your family and making laundry that much easier. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

It's lovely to hear your kind words of appreciation. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. So thanks for your kind words regarding your LG washer's numerous features and convenience. We look forward to seeing you again! -Cazz

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane