Look at LG's photo on its website of the back of the washer showing how the drain hose wraps all around the back. This tells you that the drain hose is long enough to reach a drain on the left or the right of the washer. Then look at my photo of what we got with our new WM4000HBA washer. This is what you will get. The drain hose is so short that it cannot reach a drain to the left side of the washer. Then ask your dealer for a drain hose extension and you will be told that LG does not make an extension and does not sell a longer drain hose and that you have to solve this problem on your own. Since we can't even use the machine, we can't give it a rating of good or bad. I can only say this is not what is advertised and it shows very poor engineering and customer service by LG.

I am very pleased with WH400HWA washer I does what is says. The deliver company lied that we were not home. So we sat home for three days not a great start. The soap dispenser has a faulty design. Need to remember not to open it all the way. We have the cleanest floor for all the messes I cleaned up it because it dumps all the soap on the floor I have saved much money not using bleach. Not because we don"t need it, when we do we have bleach spots our clothes. We love our washer I just need some learning

I had a previous LG front load washer that was still going strong after 15 years when we sold the house. After moving into a rental with a top load Whirlpool with agitator plate - I was shocked how terrible it was at washing clothes. The clothes never felt, looked or smelled clean. I Purchased this LG WM4000 front load washer during Labor Day sale and it was delivered & set up within a few days. Ordering was all done online and was a smooth and easy process. This new machine is amazing. Everything comes out CLEAN again!!! Plus it fits my quilts and blankets with ease and they turn out great!! I can't tell you what a difference it is over that horrible top load from Whirlpool. As an FYI - I always wash with warm or hot water with small amount of powdered detergent & Borax. Never had a problem in 15 years with my previous front loader from LG with mold/mildew or smells - I always wiped down inside rubber seal and kept door ajar for drying. Also always removed clothes promptly when done for drying. You will never have a problem if you do this. I highly recommend this LG front load washer.

[This review was collected as part of a promotion.] This new machine works well . Has many settings and 2 of them are of shorter time which I find very convenient. Heavy duty does a great job too, it is the longest cycle but worthwhile. This is my first LG appliance.

About week 6 after delivery we notices water stains on the run coming from under the washer. Turns out the water hose from behind the soap trays wash leaking and a service call was required. Problem was fixed but now we need to have the rug replaced. To do that the washer/dryer and several cabinets must be removed from the room.

A great washer with updated features that I love! LG listens - I had the previous model and recently moved needing a new washer, I purchased this one and it is better than the other one - built in steam and a better front glass design. It was totally worth it!

[This review was collected as part of a promotion.] I bought this last fall and wish I had bought it sooner! It does a great job of washing clothes and extracting almost all of the water in the spin cycle, which cuts down on drying time. This is my second front load washer and the door seal has been greatly improved over my 30 year old model! I only wish a users guide would be included with the machine in addition to the operators manual in order to show all the features of the unit. I do not like going online every time I need to refer to the users guide.

[This review was collected as part of a promotion.] This is the 2nd set of lg washer and and dryer that i have purchased . Bought my 1st set in 2006 and it was still working in 2020, when i got my 2nd set of LG washer and dryer. Parts were scare to get so we decided it was time for a new set. These have been great products. I love my new LG washer and dryer. Quiet operation , Washes and dries in no time.

I did not know washers could be this great. I'm impressed by the smart interface and the features of the washer. It is incredibly convenient to have the washer sense how big the load is and display a timer on the interface. No need to check the laundry room to see if your clothes are still washing! I'm also impressed by how dry the clothes are after the spin cycle completes. I definitely save money on electricity on less time spent drying clothes.

[This review was collected as part of a promotion.] We had our previous LG washer for years and it was extremely reliable, so naturally we wanted to go with LG once again. And we are not disappointed, its works perfectly and it is much quieter than our previous washer. Love the Bluetooth and app features, I will never forget that I have clothes in the washer again with the push notifications that are send to my phone.