Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for LG 4.5 cu. ft. Front Load Washer for
LG 4.5 cu. ft. Front Load Washer
4.6 out of 5 stars
stars
2,127 ratings2,127 reviews
  1. 5 stars77% (1,642)
  2. 4 stars14% (290)
  3. 3 stars3% (68)
  4. 2 stars1% (28)
  5. 1 star5% (99)

Member photos

  • +5 images
Sort by |
Showing 1,731-1,740 of 2,127 reviews
Oct 6, 2023
Reviewer name: Tmax1
1 out of 5 stars
1 out of 5 stars review

Moldy

[This review was collected as part of a promotion.] The worst washing machine I’ve ever had. Got this thinking it wouldn’t mold but everything smells like mold and I can’t get it clean enough on the sealing. It’s so terrible. Nothing smells clean anymore.

Review from lg.com
Helpful?6TAVWXWV0WWW13593159306
reply from Customer Care

Hi there. Thank you for leaving us a review on the 4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence. This is not the experience we would have wanted you to have and we want to ensure that you get the proper clarification towards this. We want to make this right. However, we need to switch to a platform that permits back-and-forth conversation. Please send us a private message through our Facebook or Twitter platforms and your contact information, and we'll be pleased to see what we can do to help. ^Anthony

Dec 23, 2021
Reviewer name: Robert of Mendo
5 out of 5 stars
5 out of 5 stars review

As good as Consumer Reports said

[This review was collected as part of a promotion.] A month into this new washer, we are delighted. It's quiet, spacious, cleans very well, takes less time than predecessor, isn't too expensive, and it's easy to use. Setup was no problem and we even like its various purring, humming noises. The dark glass front doesn't allow us to view its operation but it doesn't seem to mind. Assuming reliability matches this opening gambit, we think was have a winner. Bravo!

Review from lg.com
Helpful?6TAVWXWV0WWW13593159306
May 16, 2025
Reviewer name: Lindy47
4 out of 5 stars
4 out of 5 stars review

Works great BUT the gasket smells horrible

This is the second LG washer I’ve owned. I love all the choices for cycles and how clean it gets my clothes. It works great but the rubber gasket has a horrible smell that won’t go away. I’ve tried vinegar and water, downy rinse and refresh, baking soda and water You might want to smell gasket before you accept washer.

Review from lg.com
Helpful?6TAVWXWV0WWW13593159306
reply from LG Digital Care Team

Hey there! It's fantastic to hear you're enjoying the cleaning performance and cycle variety of your LG washer! This LG support page offers some helpful tips for addressing odor buildup in your washer, which might provide some new ideas: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757. To explore some other possibilities and see how we can help further, could you please send us a private message on social media @LGUSSupport with the model number of your washer and when you brought it home? We'd like to look into this more for you. ^ Diego

Jul 6, 2024
Reviewer name: JoePags001
5 out of 5 stars
5 out of 5 stars review

Great Product!!!!

[This review was collected as part of a promotion.] I did a lot of research before I purchased this washer and it paid off. It does a great job at cleaning all types of clothing and uses very little detergent and water.... I saw a considerable drop in my utilities.

Review from lg.com
Helpful?6TAVWXWV0WWW13593159306
Nov 11, 2024
Reviewer name: LG Washier front loader
1 out of 5 stars
1 out of 5 stars review

Already leaking dE1 code. Repair guy come out.

I have only had my washier since Aug 1 2024. I have only used it 10 times went on vacation until Oct 1.And already stopped working leaking from a hose that has a inch cut. A code dE1 that means my door is open but it's not. The part the teach said is hot to the touch is behind where the door hitch click to tell the machine the door is close. That went bad and was hot to touch. Not cool. LG won't give me a new washier. So that is why I'm give it a 1 star. It's a no star for me. I was told by so many people and family not to buy a LG. They are pieces of poop. But I didn't listen and now I'm having to wait weeks to get parts in. Just give me a new washier please.

Review from lg.com
Helpful?6TAVWXWV0WWW13593159306
reply from LG Social

Hey there! Thank you for bringing this to our attention. We want you to be able to have a wonderful experience with your LG washer because nothing compares to the convenience of managing your duties smoothly. We would love to see if there's an update regarding your parts; please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to look into it together with you! ^Joslyn

Feb 5, 2021
Reviewer name: Kiah
5 out of 5 stars
5 out of 5 stars review

Simple functionality and smart features!

[This review was collected as part of a promotion.] We have had this unit for about a month now, and are very happy with the results it produces! After much research, we went with the front loader for efficiency and environmental reasons. The LG unit is easy to use, and get clothes super clean with little fuss. So far, so good...thanks!

Review from lg.com
Helpful?6TAVWXWV0WWW13593159306
Jul 20, 2024
Reviewer name: TR400
2 out of 5 stars
2 out of 5 stars review

Good product, terrible odor when brand new

ThinQ washer was delivered 06/20/2024. As soon as it was unboxed and the washer door opened, it emitted a horrible acrid smell that irritates the throat, filled the whole downstairs with the stench. We've never had a new appliance smell so awful. One month later, the odor has dissipated somewhat, however it's still there. We've tried the tub clean cycle with bleach as a service tech suggested, but the odor remains, albeit much less than new. This is a five star product if not for the terrible odor. In our opinion, if you or your family have asthma, you may want to consider a different brand, as it definitely aggravated my wife's asthma.

Review from lg.com
Helpful?6TAVWXWV0WWW13593159306
reply from LG

Hi, there. We appreciate you taking the time to share your feedback on the LG Washer (WM4000HBA) model. We understand that the acrid smell you described upon unboxing the washer was unpleasant and irritating. We strive to provide reliable, high-quality products that meet our customer's needs and expectations. While it's unfortunate that the odor has persisted, we appreciate your efforts in following the service tech's suggestion of using the tub clean cycle with bleach to address the issue. We take your feedback seriously and will ensure it is shared with our product development team. Understanding the impact of odors, especially for individuals with asthma or sensitivities, is crucial for improving our products in the future. If you have any further concerns or questions, please reach out to us on social media @LGUSSupport. ^Juvy

Jan 8, 2021
Reviewer name: Carrie123
4 out of 5 stars
4 out of 5 stars review

So far so good

[This review was collected as part of a promotion.] I’ve had this washer for a couple of weeks so far and so far so good. It washes well and I like that I’m alerted on my phone when a cycle is completed. I’m still learning about some of the other features. It runs a little louder than our previous washer which is really the only reason I dropped the rating by a star. I’m excited to use it more.

Review from lg.com
Helpful?6TAVWXWV0WWW13593159306
Aug 7, 2024
Reviewer name: JDub316
4 out of 5 stars
4 out of 5 stars review

Love the sleek look

Pretty quiet compared to my last one. Very nice looking. Pretty straight forward set up. I’ve only had this a couple of months so far so good! Hope it sticks around for quite some time! I held back on a 5 star because I couldn’t get the hose to fit the way I wanted to due to how it’s held in place on washer and me NOT being a handy-man, don’t have a tool to release the bottom

Review from lg.com
Helpful?6TAVWXWV0WWW13593159306
Nov 15, 2023
Reviewer name: Mom80
1 out of 5 stars
1 out of 5 stars review

FRONT LOAD VS TOP LOAD!

[This review was collected as part of a promotion.] I have had my washer for a year and there is always a surprise 1st you have to DRAIN IT or it will do it itself all over your floor, 2nd the MOLD around the rim of the door is RIDICULOUS, constant cleaning after each use NO I'll do it later! 3rd it SHAKES the FOUNDATION to the house causing STRUCTUAL DAMAGE! 4th Now it has ERROzr codes IE if it isn't the water valve then it could be water pressure not enough for the washer to do it's job. Like really I didn't buy it on clearance or a second store "USED". At this time I should have went with a TOP LOADER! Learned from my MISTAKE.

Review from lg.com
Helpful?6TAVWXWV0WWW13593159306
reply from LG Digital Care Team

Hey there, it seems you have exhausted a lot of concerns on your side, and we are sad to hear this. We strive for great customer service and well-built products at LG, and we hope to improve and innovate using your feedback. Ensuring Life's Good in your home is important to us, and we don't want you to feel as if we have left you without support. Please feel free to private message us on our social media accounts, @LGUSSupport. http://spr.ly/6428uIQWC ~Tegan