Customer reviews for Serta Memory Foam Manager's Office Chair, Assorted Colors

Customer reviews for Serta Memory Foam Manager's Office Chair, Assorted Colors for

Serta Memory Foam Manager's Office Chair, Assorted Colors

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4.4 out of 5 stars

stars372 ratings157 reviews

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Showing 151-157 of 157 reviews

Dec 22, 2025

HAL

2 out of 5 stars review

material is coming apart

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Oct 14, 2023

Bee

2 out of 5 stars review

Looks cute and comfy but it's not

Uncomfortable after 30 minutes...hurts my tailbone

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reply from True Customer Service

Thank you for your feedback of Serta Memory Foam office chair. We are sorry to hear that our product did not meet your expectations in terms of comfort. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Mar 4, 2024

Marc in Colorado

2 out of 5 stars review

Great for short term use

After about a year of use, the seams started to split, faux leather cracked, similar to other reviewers. It's comfy but it doesn't last.

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reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Feb 23, 2023

DBeezy

1 out of 5 stars review

Seams ripped and arm rests rubbed off

I bought this chair for my home office, and I am not happy with the quality. The seams ripped so there is a big cushion sticking out of the seat area. Also, the material on the arm rests have rubbed off so now it scratches my elbows every day.

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reply from True Customer Service

Thank you for your feedback on your Serta office chair. I am sorry to hear that your chair has not held up as it should. Please feel free to contact our customer service department at 800-379-9773 to see if there are any replacement parts that we can send to you to repair your chair.

Mar 23, 2023

MarcM

3 out of 5 stars review

Comfortable but not long-lasting.

This is a comfortable chair but its now worn out after about 2 years. 1 of the arm rests is torn in the middle, and the seat is ripped at all the seams. It will have to be replaced after 2 years if you use it daily.

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reply from True Customer Service

I am sorry to hear that your chair did not hold up as you expected. The upholstered parts are guaranteed for 1 year but we are happy to provide replacement parts for purchase if they are still available. Please contact our customer service department at 800-379-9773.

Sep 7, 2023

Steve

1 out of 5 stars review

Didn't last even a year!

Vinyl started to split on the arm rests and chair started to sink. Threw it away.

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reply from True Customer Service

Hello Steve, thank you for your feedback. Please contact our customer support team at 800-379-9773 or service@trueinnovations.com as we can send replacement parts to repair your chair. The upholstery on this chair has a 1 year warranty, so we could send you parts at no cost to you.

Apr 10, 2024

John

3 out of 5 stars review

Thought it was ok

Bought a second of these and the second one had the seam of the seat come apart after only a couple days. Not happy.

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reply from True Customer Service

Thank you for reaching out in regard to your Serta office chair, John. We are sorry to hear that the chair has a damaged seam. Please contact us at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.