Customer reviews for Serta Memory Foam Manager's Office Chair, Assorted Colors

Customer reviews for Serta Memory Foam Manager's Office Chair, Assorted Colors for

Serta Memory Foam Manager's Office Chair, Assorted Colors

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4.4 out of 5 stars

stars372 ratings157 reviews

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Showing 131-140 of 157 reviews

Sep 15, 2023

Omajust

5 out of 5 stars review

Verified Purchase

Wasnt expecting this comfort due to past experienc

Fits me very well

Helpful?

reply from True Customer Service

Thank you for your review, we really appreciate you taking the time to leave feedback. We are happy to hear that you like your chair and hope it will work well for you for a long time. Our customer service representatives can be reached at service@trueinnovations.com or 800-379-9773.

Feb 23, 2023

flyroger

5 out of 5 stars review

Verified Purchase

Great price

Great chair

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Dec 16, 2022

Good Item

5 out of 5 stars review

Verified Purchase

ideal for home or work

Comfortable chair

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Oct 5, 2023

Libocado

2 out of 5 stars review

Disappointing

The chair seemed okay when I first bought it but in less than 3 months, the chair would not stay elevated and had to set it to the right height everytime. The chair recently started to tear along seam lines. The chair was used very lightly and wasn't even used everyday. Quality seems to be poor.

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reply from True Customer Service

Hi there! We are sorry your Serta Chair was not to your satisfaction. We appreciate your feedback so we can continue to grow and improve. Please contact us at 1-800-379-9773 or service@trueinnovations.com so that we may further assist you.

Jul 9, 2024

Brian A

2 out of 5 stars review

Comfortable, inexpensive but not durable

I received this chair as a gift for Christmas 2022. After about 14 months of use the seat cushion separated. The chair is used daily and is comfortable, but because of the durability issue I would not recommend. The warranty on the chair is "Sam's satisfaction guarantee". When i brought it to the store they indicated that too much time had elapsed.

Helpful?

reply from True Customer Service

Thank you for reaching out in regard to your office chair. We are sorry to hear that your upholstery is not holding up as expected. Please note that this chair has a 1 year warranty on the upholstered parts. If you are outside of the warranty period, we offer parts for purchase at a nominal fee as long as we still have parts in stock. Please contact our customer service team at service@trueinnovations.com or 800-379-9773 so that we can get your chair in great condition.

Dec 23, 2023

1 out of 5 stars review

Garbage!

Absolute piece of junk! Purchased July 2023 and November 2023 seam from front has already opened up and chair is breaking down. Just a complete waste of money! Stay away from this chair, it is absolutely junk and not Serta quality at all. Wish I could get my money back

Helpful?

reply from True Customer Service

Thank you for reaching out in regard to your office chair. We are sorry to hear that you are experiencing issues with your chair. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can get your chair in great condition. We look forward to hearing from you.

Dec 10, 2022

Colin

2 out of 5 stars review

Seat tore at the seam within 2 months.

We had this chair for less than 2 months before the seat tore at the seam. Thankfully we bought it at Sam's Club and they honored the return, but we were disappointed in the quality of the chair after it ripped apart so quickly. We didn't purchase another one with the chance of another seat tearing at the same spot or elsewhere.

Helpful?

reply from Supplier Response

Hello Colin, thank you for feedback! We are sorry to hear that this chair started coming apart so soon. We value your comments as we are always looking to improve our products and will make sure we send this to our quality control team. If you require future warranty assistance with our products, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Nov 30, 2022

4AlphaZulu

5 out of 5 stars review

Perfect! Replaced an older version of smae chair.

I bought this chair to replace an older version of it that I bought at least 20 years ago from Sam's Club. My old chair cushions were worn out, torn in spots, and had seen a lot of miles. I held onto it for so many years because of its comfort and the tilt feature for both the seat and back combined. This new one appears to be exactly the same, just updated. At first I thought the new one was smaller along the back, but it turns out my old chairs' cushions were just that flattened out. All in all, it will serve its purpose. I have always preferred the higher back chairs so I can recline and lay my head back. But I have never been a fan of "gamer chairs". The price is right, and the chair seems to be very similar to my previous one, so I can't really complain. 5/5 stars for sure.

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Dec 14, 2022

Booboo Kitty

1 out of 5 stars review

Cheap

Seat rips up in under a year, plastic on arms peels off within months, overpriced for what u get

Helpful?

reply from Supplier Response

Very sorry to hear about these issues. We'd like to review this further. Please contact us at upholsteryservice@trueinnovations.com

Dec 22, 2024

JJ1776

1 out of 5 stars review

Not Durable

Started falling apart after 6 months, disappointed

Helpful?

reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize for any issues you may have experienced. We are committed to providing excellent customer service and would be happy to assist you further. Please do not hesitate to contact us at 800-379-9773 to discuss any concerns you may have and explore potential solutions. We appreciate your feedback and look forward to serving you better in the future.