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Customer reviews for Serta Memory Foam Manager's Office Chair, Assorted Colors for
Serta Memory Foam Manager's Office Chair, Assorted Colors
4.4 out of 5 stars
stars372 ratings157 reviews
  1. 5 stars72% (266)
  2. 4 stars12% (45)
  3. 3 stars4% (15)
  4. 2 stars5% (19)
  5. 1 star7% (27)

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Showing 1-10 of 157 reviews
Jan 22, 2023
Jools
5 out of 5 stars review

Verified Purchase

On our 3rd one of these great chairs.

We've bought this chair 3 times now, replacing the previous one as each wears out. It get daily, hours-long use at our home. Each chair has been well-built and easy to assemble, and has provided comfort for over a year before the bonded leather begins to wear through. We'll continue to buy as long as they continue to be this good quality.

Helpful?2R5262TBJPRM13592871280
Feb 15, 2023
Anne
5 out of 5 stars review

Verified Purchase

Fantastic Desk or Office Chair!

This chair was a great purchase! It's comfy, looks great and super easy to assemble! It was also reasonably priced! I bought it for my home office and truly love it! Definitely recommend to anyone looking for an office chair.

Helpful?2R5262TBJPRM13592871280
Apr 29, 2023
John
5 out of 5 stars review

Verified Purchase

Office Chair

Chair arrived quickly. You need to follow the directions carefully and do not fully tighten screws until you have the unit all assembled. It is an easy installation and all of the parts fit as directed. The chair is comfortable and the appearance is good. The chair adjustments are simple and work fine. This chair is a good value for the price.

Helpful?2R5262TBJPRM13592871280
reply from True Customer Service

Thank you for the feedback and the assembly tips! I know those helpful hints will be useful. We are happy that you like the chair and appreciate your purchase! Should you need assistance with your chair, our customer service department can be reached at 800-379-9773.

Dec 17, 2022
Fat old man
5 out of 5 stars review

Verified Purchase

Very nice chair

Very comfortable & easy to assemble. Actually more cushion & support than expected. Fast delivery.

Helpful?2R5262TBJPRM13592871280
Sep 23, 2022
CAR
4 out of 5 stars review

Verified Purchase

Sturdy Computer Chair

Nice sturdy chair. Only had it for about a week. Max weight is 275 lb, not 350 lbs as stated in description.

Helpful?2R5262TBJPRM13592871280
Mar 17, 2024
Cesar S
4 out of 5 stars review

Verified Purchase

For People Who Prefer Firmness.

I bought this chair to replace my old comfortable one, that I got rid of because the fake leather was peeling. This chair feels firm, a bit to firm. The padding is thick. It being memory foam, it's really firm when I first sit down, but it kinda softens after my body has warmed it. (softens somewhat) My aching back prefers this chair than it does the our couch. I replaced the wheels with rollerblade style ones, and that made the seat a bit to high, and now my wife's feet don't touch the grown anymore. (Just something to consider if you are 5' tall and thinking about replacing the wheels.) All in all it's a comfortable office chair.

Helpful?2R5262TBJPRM13592871280
reply from True Customer Service

Thank you for your review of Serta Memory Foam Office Chair, Cesar. We are glad to hear this chair is working well as a replacement for your older one. We hope with time and use the materials will wear and become more comfortable for you. Please let us know if you need assistance at 800-379-9773 or service@trueinnovations.com. Thank you for your purchase, we appreciate your business.

Dec 12, 2023
Felix F
4 out of 5 stars review

Verified Purchase

So comfy

The chair is soooo vomfortable. I would give 5 stars, but the "leather" it's made out of is already messed up. On day one, the side of the chair rubbed against my desk and it rubbed down to the fabric beneath. I'm already investing in repair tape for it. I work from home, though, so no one is seeing the vhair but me and my family so I don't care how it looks. I care about the comfort because I sit at my computer for both work and down time.

Helpful?2R5262TBJPRM13592871280
reply from True Customer Service

Thank you for sharing your experience, Felix. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can send replacement parts to get your chair in great condition.

Mar 23, 2023
Linda
3 out of 5 stars review

Verified Purchase

Faulty Tension Knob

Chair was a breeze to assemble and very comfortable. Only problem was the tension knob; it wouldn't turn in either direction. I even had two other people try and turn it to no avail. So I called the phone number on the instruction manual and was told the part was not in stock and would have to be ordered from the factory and I'd receive in about 16 weeks (4 months!!!). So I'm stuck with a chair in the rigid upright position for the next 4 months and will have to disassemble when the part arrives. That's why only the 3 stars.

Helpful?2R5262TBJPRM13592871280
reply from True Customer Service

My apologies for the inconvenience. Please email me directly at csr455@trueinnovations.comI would like to get an order placed and shipped to you this week.

Dec 13, 2022
Sandy32
1 out of 5 stars review

Verified Purchase

Try before you buy.

Try before you buy. Terrible, The most uncomfortable chair I ever sat in. I plan on returning it. They did not have one set up to sit in. Chair left me with a lot of leg pain only used about a week.

Helpful?2R5262TBJPRM13592871280
reply from Supplier Response

Hello Sandy, we are sorry to hear this chair did not work out comfort wise. We would be more than happy to offer any warranty assistance, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jun 19, 2023
Chair Purchaser
1 out of 5 stars review

Verified Purchase

Fabric/Leather Already Failing

The leather/fabric is already coming apart. Seems like a nice chair otherwise and was easy to assemble

Helpful?2R5262TBJPRM13592871280
reply from True Customer Service

Hi there! Thank you for taking the time to leave a product review. We're sorry to hear about the issue you are having with the leather/fabric. Please do not hesitate to contact us by calling 800-379-9773 so that we may assist you with a warranty claim.