Customer reviews for Serta Memory Foam Manager's Office Chair, Assorted Colors

Customer reviews for Serta Memory Foam Manager's Office Chair, Assorted Colors for

Serta Memory Foam Manager's Office Chair, Assorted Colors

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4.4 out of 5 stars

stars372 ratings157 reviews

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Showing 141-150 of 157 reviews

Jan 26, 2023

Coastal Bob

5 out of 5 stars review

Verified Purchase

Great chair. Very comfortable. Good price

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Dec 28, 2022

1 out of 5 stars review

Verified Purchase

uncomfortable

can not adjust the seat, very uncomfortable

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reply from Supplier Response

Hello PJ, we are sorry to hear that you are experiencing issues with the seat, this should not be the case. Please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773 so that we may send out replacement parts.

Feb 10, 2024

C LaPorte

5 out of 5 stars review

Verified Purchase

Serra Chair at a great value

Great chair at a great price. Very comfortable

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please don't hesitate to contact us if you ever need assistance by calling us at 800-379-9773 or emailing service@trueinnovations.com.

Mar 6, 2023

Terri

2 out of 5 stars review

Verified Purchase

Desk chair

I really love the chair but they delivered the wrong color. I ordered brown, they sent me black.

Helpful?

reply from True Customer Service

Thank you for your feedback. Please contact Sam's Club for an exchange for the correct color. If you require assistance from our customer service department you can reach them at 800-379-9773

Sep 19, 2022

5 out of 5 stars review

Great chair

Much better than expected! Love the quality, fill and cushions, rollers, back. Also looks very nice!

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Jan 5, 2024

Ed Mak

2 out of 5 stars review

Poor quality materials

Owned unit for less than 90 days in NY home office and the pleather on the arm rests is cracking and falling apart. The but is clean. Never spilled on. In a temperature controlled room

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reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. Please contact us at service@trueinnovations.com, or call (800) 379-9773 so that we can send replacement arms to get your chair in great condition.

Feb 19, 2024

Envardh

3 out of 5 stars review

Comfy but misses on details

Chair was easy to assemble and is comfortable. But...it loses its height adjustment overnight - sometimes during the day when not in use - and I have to raise the chair bottom again. Additionally, the height adjustment lever is awkwardly located and hard to reach when sitting in the chair. Also, it is hard to pivot the back as the tension spring is very tight. I have tried to loosen the tension knob but the reclining action is still way too stiff.

Helpful?

reply from True Customer Service

Thank you for your honest review of the Serta Memory Foam Manager's Office Chair, Envardh. We're glad to hear that the chair was easy to assemble and comfortable, but we're sorry to hear about the issues you're experiencing with the height adjustment lever and tension spring. We want our customers to have the best experience possible with our products. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jun 11, 2023

Brentncathy

5 out of 5 stars review

Great quality for the money.

The quality of the chair is really good for sub $130 price tag. The armrests and base are plastic but seem really sturdy. It's pretty much up to the comfort factor, which is very subjective. For me the jury is out but so far I think it's good. We'll see what 2-3 hours in a sitting does for my back. The recline function has adjustable tension and locks in the upright position, though the back and seat are locked together which some will likely find uncomfortable. Try and return if you no likey.

Helpful?

reply from True Customer Service

Thank you for your review and for sharing your thoughts on your Serta office chair. We appreciate your feedback and are happy to know that you find our product well-made for its price range. As for the comfort, we understand that it's a subjective matter, and we hope that you'll find it to be satisfactory as you spend more time using it. Please feel free to reach out to our customer service team at 800-379-9773 for assistance. Thank you for choosing our product, and we hope that it serves you well.

Apr 17, 2024

5 out of 5 stars review

Verified Purchase

Great Purchase

Awesome Value!

Helpful?

reply from True Customer Service

Thank you, KD, for your positive review about the Serta Memory Foam Manager's Office Chair in assorted colors! We're thrilled to hear that you think it's an awesome value. Your satisfaction is important to us and we hope the chair continues to provide you with a comfortable and enjoyable seating experience. If you have any further questions or concerns, please do not hesitate to contact us at 800-379-9773 or service@trueinnovations.com. Thank you for your business!

Sep 15, 2023

1 out of 5 stars review

Verified Purchase

Too pricey

Not good for this price

Helpful?

reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.