Greetings, We understand how you feel about your dishwasher falling short of your expectations. We want to speak with you directly to offer support and options to change your point of view on our product. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147513080, to help our team pull up your information when you message us. Have a great day. -John

Hello there, We understand how you feel if your dishwasher is not working as it is supposed to be. Let's go ahead and help you. If your auto door release stopped working, please see pages 35 to 36 of your user manual on how to turn this on or off. Manual https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf Should you need more assistance with your auto door release, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146559441) to help our team pull up your information. Have a great day. ^Camille