Dear Valued Sam's Club Client, To better assist you with this, don't hesitate to get in touch with Sam's Club Customer Service department at1-800-749-5367 / Monday - Friday 8:00 AM - 11:00 PM EST, Saturday 9:00 AM - 9:00 PM EST, Sunday 12:00 PM - 7:00 PM EST. They can answer your questions or transfer you to your local store to verify the inclusion of your purchase. Have a great day,-Ernest-

Dear Valued Sam's Club Client, To better assist you with this, don't hesitate to get in touch with Sam's Club Customer Service department at1-800-749-5367 / Monday - Friday 8:00 AM - 11:00 PM EST, Saturday 9:00 AM - 9:00 PM EST, Sunday 12:00 PM - 7:00 PM EST. They can answer your question or transfer you to your local store to get a recent update about your order. Have a great day,-Ernest-

We appreciate you leaving this review. Your experience is vital to us.Should you need assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1145106233, to help our team pull up your information.Have a great day.^Chrystel

Hello there, Thank you for sharing your experience with your Samsung DW80R9950US dishwasher. I understand that encountering issues with cleaning performance can be incredibly frustrating, especially when you've invested in the appliance for convenience. To enhance the cleaning efficiency, here are a few suggestions: 1. **Loading Technique:** Ensure that the dishes are loaded properly, with larger items placed on the bottom rack and smaller items on the top. This can improve water circulation and cleaning effectiveness. 2. **Detergent Selection:** Use a high-quality detergent suitable for your dishwasher, and consider trying different types to see if it improves performance. 3. **Regular Maintenance:** Periodically clean the filter and spray arms to remove any debris that may affect washing performance. You can find detailed information on these practices starting from page 15 to page 30 of the user manual. For further troubleshooting and tips, refer to the following link: [Samsung DW80R9950US User Manual] https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf To help improve the issues with your dishwasher's cleaning performance, please follow the link and hyperlinks. Dishes are not clean after dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147638861) to help our team gather your information. Have a great day. ^Charles

Excellent News! Your new dishwashers sleek design and quiet but, powerful performance is a wonderful addition to any kitchen, and glad you found that in our dishwasher. Welcome to the Samsung family! ^Cat