Greetings, The experience is different from what we expect from our customers. Let us help enhance the unit's performance. We have a link below with details to help you with the dishwasher that needs to clean the dishes correctly. Click on the radio button that best describes your experience with the unit and click all the embedded words inside the article for more tips. https://www.samsung.com/us/support/troubleshooting/TSG01000962/ To help you with the broken part, we highly suggest contacting us directly. Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146162933, which will help our team pull up your information. ^Rainly

Hi Sarah D, We understand your disappointment about going through all this with the dishwasher. Let us extend our help. I've included resources below that may help you with your unit's draining issue and LC error code. Kindly click on every word that is embedded in each article. The Samsung dishwasher is displaying an error code. https://www.samsung.com/us/support/troubleshooting/TSG01002074/ The Samsung dishwasher is not draining. https://www.samsung.com/us/support/troubleshooting/TSG01001363/ Kindly contact us directly if the problem persists even after trying the steps in the articles. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

Hello there, We understand your frustration about what happened to your dishwasher. We're here to assist you. We'd love to discuss what's occurring with your dishwasher and assist you to the best of our abilities. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146866510) to help our team pull up your information when you message us. Thank you. -Kimberly

Hello, We'll be pleased to help with your Samsung dishwasher. Below is the link to the user manual. Turn to pages 15-20 for more information about the basic use of racks and page 41 about maintaining the unit's interior and exterior. https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145973891) to help our team pull up your information when you message us. Thank you. -Angelica

We take this concern very seriously and would like to do everything that we can to help resolve this issue. Ensuring our customer's safety is our utmost concern. We would need to gather more information on your situation. Please contact us by using one of the methods below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Samsung is excited to know that we have exceeded your expectations with our dishwasher's powerful performance, sleek design, and innovative features that make life easier. Welcome to the Samsung family experience. ^Cat