I can tell you have been dealing with this for a while now. So I can relate to how you are feeling about the dishwasher. If you are looking for replacement parts, you can visit Samsungparts.com. If you have any questions or would like for us to look into this concern, don't hesitate to contact our Social Media team. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143475429

Hello Mirlin, We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer. Your issue is something we can improve with the steps provided in these links: Samsung dishwasher is leaking https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking Dishes are not clean after the dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/ Samsung dishwasher does not dry dishes https://www.samsung.com/us/support/troubleshooting/TSG01001910/ If you need additional assistance you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Reference number: 1144589888 Thank you for choosing Samsung. ^Ross

Greetings, The experience is different from what we expect from our customers. Let us help enhance the unit's performance. We have a link below with details to help you with the dishwasher that needs to clean the dishes correctly. Click on the radio button that best describes your experience with the unit and click all the embedded words inside the article for more tips. https://www.samsung.com/us/support/troubleshooting/TSG01000962/ To help you with the broken part, we highly suggest contacting us directly. Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146162933, which will help our team pull up your information. ^Rainly

Thank you, Amy, for bringing this to our attention. This is an important concern that we can understand what our customers are going through. I believe this best method now would be to reach out to the retailer to address the installation of the dishwasher. If you have more questions about the dishwasher or need help finding a solution. Be sure to reach out to us as well. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143267016