Hi Non g, Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future. We would love to speak with you to determine how we can best assist you with your washer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148478612) to help our team pull up your information when you message us. Thank you. -Kimberly

Allyce, thank you for sharing your experience with the sensor drying of the dryer. Let me guide you to improve its performance. Please see the link, follow the steps, and watch the video for more details. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146481907) to help our team pull up your information when you message us. Have a great day. ^Charles

We all know a working dryer is needed to have dry clothes, Diana. Let's have the dryer back up and running. When your dryer doesn't power on, the panel doesn't light up, or the dryer loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord. Please check these links for details. Samsung dryer will not turn on or stay on https://www.samsung.com/us/support/troubleshooting/TSG01001008/ How to fix a dryer that won't start | Samsung US https://www.youtube.com/watch?v=78lJFJkU7hI Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145375908) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille