Greetings, We understand your disappointment with your dryer experience. Let us help. Here is a link to the user manual; kindly go to page 45 of the user manual for troubleshooting steps for your dryer that doesn't drain out. User manual. https://downloadcenter.samsung.com/content/UM/202509/20250923082244569/DC68-03381W-04_IB_DV6000_EN_250919.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150895691) to help our team pull up your information when you message us. Thank you. -Ricardo

Hello, We appreciate you taking the time to leave us a review on your Samsung dryer. You made an excellent choice for your home, and we are pleased to hear about your happiness with the product. Thank you for being a Samsung customer. -Angelica