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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
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4.3 out of 5 stars
stars
1,561 ratings795 reviews
  1. 5 stars69% (1,078)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 561-570 of 795 reviews
Jul 10, 2021
Carl
5 out of 5 stars review

Verified Purchase

Best mattress in the state

I am sleeping good!!

Helpful?70GQ544Y4G6E13592758733
Mar 12, 2021
Ed
1 out of 5 stars review

Verified Purchase

Slow forming. Rigid

Slow forming. Rigid

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

We're so sorry to hear that about these issues you're experiencing with your Serta mattress. Please feel free to reach out directly to Sam's Club as they'll be able to best assist with your concerns. You can call Sam's Club at 1-888-240-1945. We hope this helps!

Jan 13, 2022
alex
5 out of 5 stars review

Verified Purchase

jMM37

very satisfied

Helpful?70GQ544Y4G6E13592758733
Sep 27, 2024
Dimitri
5 out of 5 stars review

Verified Purchase

Love it!!!

Best mattress ever!!!

Helpful?70GQ544Y4G6E13592758733
Jul 20, 2021
FWconsumer
2 out of 5 stars review

Disappointed 10” not 12”!!

How can Sam’s sell something marked as a 12” mattress, which as others have also stated, is only 10”?? Also, how can Serta package as a 12” mattress, when no more than a 10” mattress?? Mattress is fine, but thought I was purchasing the product advertised and /disclosed on the box. Disappointing!!!

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hello FWconsumer, we would like to apologize for your recent experience. We are sorry to hear your product did not fully expand. We would like to learn more about your specific situation and make this right. Please contact us at 1-888-240-1945. Thank you.

Apr 26, 2023
Susan
4 out of 5 stars review

Verified Purchase

Woozie

Very firm

Helpful?70GQ544Y4G6E13592758733
Jul 10, 2022
Cindy
5 out of 5 stars review

Verified Purchase

Great deal

Very comfortable

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Sep 5, 2021
Lynnw
5 out of 5 stars review

Love the firmness

I needed a new a mattress but didn't want to spend a fortune. Had a friend that had this in king-size and I slept so good, that I see existed to buy this in queen. The best purchase I've made . My back doesn't hurt in the morning now. And would definitely recommend it to friends who like a more firm mattress.

Helpful?70GQ544Y4G6E13592758733
Jan 30, 2021
Thomas H
5 out of 5 stars review

Verified Purchase

Very comfortable

Love the memory foam

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Feb 20, 2022
cgriff244
1 out of 5 stars review

Stay away

We bought this mattress to replace a pillow top that was only about 5 years old because my husband and I were both waking up with back and neck pain. BAD plan! This mattress may be the worst thing I've ever slept on. The floor would be more comfortable. It's hard as a rock, to the point that our shoulders hurt and our arms go numb from sleeping on our sides. The fabric cover on the mattress is wrinkled and it never did expand to 12" (we've had it almost a month now.) This may be one of the worst purchases we've ever made. I'm hoping either Sam's or Serta will take it back because it's miserable. Don't waste your money on this garbage. This thing doesn't deserve any stars.

Helpful?70GQ544Y4G6E13592758733
reply from Serta Team

Hi there, thank you for taking the time to leave a review. We're sorry to hear that you have not had a good experience with your Serta mattress and want to help. Please contact 1-888-240-1945. Thank you.