Hi, Neshia. Thank you for taking the time to leave a review. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945.

Hi there! Thank you for taking the time to leave a review. We're sorry to hear you were less than satisfied with your mattress. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Hi JD, We're so sorry to hear that you were less than satisfied with your Serta SleepToGo mattress. All Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. If you are still in need of assistance, please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Hi there. Thank you for reaching out and sharing your experience. We're sorry to hear your Serta SleepToGo Mattress arrived in an unmarked box several times. This is not the experience we want for our customers and we're glad that you were able to return your mattress with Sam's Club. We appreciate your insight, let us know if we can assist moving forward!

Hi there, we are so sorry to hear about the issues with your order. Our best recommendation is to continue working with Sam's Club to ensure you receive your exchange order. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!