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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 261-270 of 794 reviews
Oct 4, 2022
samsclubmatress
1 out of 5 stars review

disappointing

i have bought 4 of these mattresses, or at least i tried to. the first one i bought was a king and queen. after hearing amazing reviews i figured i’d give them a chance and after unboxing them and waiting the 48 hours they didn’t blow up all the way and they weren’t comfortable. after being sad about it a month later, a friend told me they got another and it was great. silly me, i decided to give it another shot and i got a full sized since i wouldn’t be sleeping on it regularly. this one actually did inflate but there was a tear on the side of it that i didn’t notice for about a week. i’ve heard so many great things about these mattresses so it was sad to have this happen. lastly, i got one more which was for a family friends birthday present because, against what i said, she wanted to try it out. and no surprise, it didn’t inflate. my fault for believing in the company but i wouldn’t recommend them. luckily, sams club refunded me for the mattresses and we just discarded them ourselves. i wouldn’t recommend these boxed mattresses.

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reply from Supplier Response

Hi there. Thank you for taking the time to share your experience. We're truly sorry to hear about your disappointment with the SleepToGo mattresses that you purchased as this is clearly not what we want for any of our customers.While we're happy to know that you've been refunded, we'd like to provide some additional information should you purchase a Serta mattress from Sam's Club in the future. First, please know that our mattresses are covered by a 10-year limited warranty which guards against material flaws in the foam such as a variance in dimensions of more than 1 inch and manufacturing defects such as a torn cover.Should you need assistance with a Serta mattress purchased through Sam's Club, we have a dedicated Sam's Club Serta team who can be reached directly at (385) 256-9674. They are able to address questions and concerns, initiate warranty claims, and assist with returns.We hope this information is helpful. Best, The Serta Team

Nov 3, 2018
mimi
1 out of 5 stars review

ughhh

Bought this a few months ago. I'm average weight, relatively fit middle aged individual who normally doesn't complain much about any type of mattress. This mattress, however, makes my body ache. Whether I sleep a few hours or all night, I wake up super sore and miserable. Not sure if it's the mattress firmness or chemical allergies but it's making me miserable.

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Nov 7, 2021
Dynamiq
5 out of 5 stars review

1st night was great sleep!

So far I like it. It is more firm than I normally would like, but yet it was still very comfortable. I slept very soundly. Only time will tell if this continues. As far as the height of the mattress, after leaving it unfolded in my living room for 24 hours, then moving it to the bed(the move actually added more height), it now measures 12". See attached pic.

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Jun 10, 2022
LisaM
1 out of 5 stars review

Not Medium Support

Maybe it’s just me or I got a bad mattress, but this mattress was pretty hard. I could only sleep in it a couple nights and my back hurt like heck in the morning. My son has a memory foam mattress classified as medium support from another maker and I love his. Thankful Sam’s gave me a refund. I will donate this mattress and go look for another one.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi LisaM. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945.

Nov 14, 2020
Nicole
1 out of 5 stars review

So sore!

We bought this in the summer after reading so many great reviews. It's such a hard mattress. And even after adding a $200 mattress topper, my husband and I wake up so sore. Not sure if I should contact Serta or Sam's Club for any kind of option.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hello Nicole, we are sorry that the Serta SleepToGo 12" Gel Memory Foam Luxury Queen Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Mar 8, 2021
CornHuskr13
3 out of 5 stars review

Verified Purchase

Comfy, but lots of fumes

This product is a memory foam & latex foam mattress. I don't believe it's a hybrid. I don't think there are coils in it. It comes delivered in something like a 2x2x4 cardboard box. The mattress is vacuum packed in plastic, folded in half, and rolled up. Once you cut it open, you have to let it expand for a few hours, even a day would be good. I would recommend that you don't throw away your old mattress just yet! After opening the new one, let it sit in the garage for 2 weeks prior to using, as the outgassing fumes are terrible and most likely not good for your health. After replacing the old mattress with it, you should run an activated charcoal air filter in the room for a couple months to take out the remaining VOC's that outgas.

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Jun 12, 2021
Murph
5 out of 5 stars review

Great Affordable bed!

to be honest the first couple of weeks on this bed I considered returning! IT was just too FIRM.. I took the cover off and put on a regular fitted sheet after the first couple of days. After that it started to soften up a bit.. Now it is Wonderfull to sleep on. I have severe arthritis and scoliosis. so getting the right bed was important to me. I have less pain now than I did with a regular pillow top mattress. This bed is also very affordable...

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Feb 24, 2022
Wanda Bryan
5 out of 5 stars review

Verified Purchase

Its Great

I really love this bed .

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Oct 26, 2019
Backy no hurt no more
5 out of 5 stars review

My messed up back LOVES LOVES LOVES this mattress

I read reviews & research ALOT before buying major purchases ESP a large one &/or one I'll be using a long time. I did both with this mattress including CR but still a little skeptical bc I didn't get to lay on it. Even checked out reg box springs/mattresses because that's what I'm used to but I NEEDED relief from the aches and pains associated with sleeping. This purchase was and is everything I wanted and needed! It's comfortable but most importantly my BACK or legs or neck don't kill in the morning anymore! Equally important is the cost is a fraction of what traditional mattresses cost! Re: S/H received pretty quickly, so much so I wasn't quite ready for it. I had bought a Zinus quick snap standing mattress foundation but the model I bought was a little too low to store tubs under (a must have for my space) so had to figure out how to heighten it. Once I did and the foundation was in place, the easy task of opening the box and cutting loose took place. The only "complaint" I'd have is I wasn't sure on the mattress which side was supposed to be up (or down) so went strictly by the picture (I need everything laid out for me!). Anyway, I'm sure you'll love this as much as I do and love the savings as well!

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Jan 6, 2021
Lisa
1 out of 5 stars review

Nope

I bought this mattress early 2020 and was fine about 6 months, then started bowing and resulted in horrible back pain. My boyfriend bought the same one at the same time and had the exact same results. Would never buy again and having issues getting refund!

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