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Sams Club
Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 271-280 of 794 reviews
Feb 6, 2021
Michael
1 out of 5 stars review

Just too soft! Trying to return.

We bought this mattress 3 months ago and have really tried to like it. My husband cant sit on the side of it without sliding off and hates it. And I have horrible difficulty turning from side to side while lying on it because I just sink into the bed and just this morning I couldnt even get out of bed without help from my husband. (Truth be told I am not a tiny woman, more like a 2xl, but I have never had this trouble with any mattress including cheap air mattresses.) So, we chatted online with Sams and they gave us a Sams/Serta number to call. We called and gave them all our information. Supposedly in a week or two someone will call us to arrange a pick up and then we have to call back with a pick up number and they will credit our account. Then we will move our 10 year old worn out mattress back to our room and maybe we will have an ok nights sleep until we can by a better one. What a hassle. I am not sure I like this whole bed in a box idea! Really not sure memory foam is all its cracked up to be. I think we will end up doing the old fashioned thing and go to a mattress store if and when Sams ever picks up this thing. So if you like a really super soft mattress this might make you super happy. Otherwise, think again.

Helpful?70GQ544Y4G6E13592758733
Oct 4, 2022
samsclubmatress
1 out of 5 stars review

disappointing

i have bought 4 of these mattresses, or at least i tried to. the first one i bought was a king and queen. after hearing amazing reviews i figured i’d give them a chance and after unboxing them and waiting the 48 hours they didn’t blow up all the way and they weren’t comfortable. after being sad about it a month later, a friend told me they got another and it was great. silly me, i decided to give it another shot and i got a full sized since i wouldn’t be sleeping on it regularly. this one actually did inflate but there was a tear on the side of it that i didn’t notice for about a week. i’ve heard so many great things about these mattresses so it was sad to have this happen. lastly, i got one more which was for a family friends birthday present because, against what i said, she wanted to try it out. and no surprise, it didn’t inflate. my fault for believing in the company but i wouldn’t recommend them. luckily, sams club refunded me for the mattresses and we just discarded them ourselves. i wouldn’t recommend these boxed mattresses.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there. Thank you for taking the time to share your experience. We're truly sorry to hear about your disappointment with the SleepToGo mattresses that you purchased as this is clearly not what we want for any of our customers.While we're happy to know that you've been refunded, we'd like to provide some additional information should you purchase a Serta mattress from Sam's Club in the future. First, please know that our mattresses are covered by a 10-year limited warranty which guards against material flaws in the foam such as a variance in dimensions of more than 1 inch and manufacturing defects such as a torn cover.Should you need assistance with a Serta mattress purchased through Sam's Club, we have a dedicated Sam's Club Serta team who can be reached directly at (385) 256-9674. They are able to address questions and concerns, initiate warranty claims, and assist with returns.We hope this information is helpful. Best, The Serta Team

Mar 31, 2024
Josh
1 out of 5 stars review

BEWARE of getting a used dirty mattress

Sams keeps deleting my reviews! Recieved a used mattress with head stain, butt dip, and flattened side. Was in an unmarked box and clear bag that was shrink wrapped Now have to rebox which is impossible to return via fedex, or gl to sams club store to return a 125# mattress.

Helpful?70GQ544Y4G6E13592758733
reply from Serta Team

Hi Josh, thank you so much for taking the time to review your Serta SleepToGo mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support you are looking for, and we never offer repackaged or refurbished mattresses to our customers. Sam’s Club offers a 100% member satisfaction guarantee, so for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jul 6, 2021
Lorie
5 out of 5 stars review

Love Love Love

I bought this bed almost a year ago and I just love it. I no longer wake with back pain nor leg aches...I slept amazing...and being memory foam when my husband or the dogs move the bed doesnt move. I am going to buy another for my vacation home for my company.

Helpful?70GQ544Y4G6E13592758733
Aug 24, 2021
Lathomp24
5 out of 5 stars review

Verified Purchase

Good buy for the price

Comfortable and sturdy

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Feb 24, 2022
Wanda Bryan
5 out of 5 stars review

Verified Purchase

Its Great

I really love this bed .

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Jan 11, 2022
KimberK13
1 out of 5 stars review

Serta SleepToGo…in the garbage

We purchased this mattress at our local Sam’s Club 16 months ago. We got it to replace a 10 year old Serta mattress that had been great to us. We read through hundreds of reviews and decided to give it a go for the price point and overall positive rating. We both have horrible lower back pain since getting this mattress and it continues to get worse. There are indentations/slumps in the mattress on both sides where we sleep. I have resorted to sleeping at the top and foot of bed where there aren’t slumps but still wake up every single day with lower back pain. We wanted to love this mattress, but unfortunately we wasted our money and will be replacing it with something of better quality. We trusted the Serta brand but sadly won’t be purchasing another one of their mattresses after this.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there, we are so sorry to hear that you have not had a good experience with your Serta mattress. We would like to learn more about your situation, please contact us at 1-888-240-1945. Thank you.

Mar 14, 2018
jag
5 out of 5 stars review

Serta 12" Queen mattress

We purchased this mattress for our camper. We received the mattress today and took pictures as we opened it. I looked at a lot of mattresses before ordering and decided to go with this one since it had really good reviews. And another factor was we would be able to take back to Sams if I did not like unlike others ordering off the internet. I was worried it would not expand the full 12 inches but it did in only 3 minutes. I was amazed. I only laid on it for a little while and it is soooo comfortable I did not want to stay on it to not disrupt it fully finishing the setup but after reading the instructions it says you can immediately sleep on it. After sleeping on it for a night or so I will update the review further. It is well made and was packed very well. Very happy with it so far.

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Sep 22, 2024
nad
5 out of 5 stars review

Verified Purchase

Firm and cimfy

This mattress provides a high degree of support and is very comfortable. Easy to set up.

Helpful?70GQ544Y4G6E13592758733
Jan 20, 2022
Maria
4 out of 5 stars review

Verified Purchase

Gel foam mattress

Very soft and comfy mattress love it.

Helpful?70GQ544Y4G6E13592758733