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Customer reviews for Serta SleepToGo 12" Firm Gel Memory Foam Mattress for
Serta SleepToGo 12" Firm Gel Memory Foam Mattress
4.3 out of 5 stars
stars1,559 ratings794 reviews
  1. 5 stars69% (1,076)
  2. 4 stars14% (212)
  3. 3 stars5% (80)
  4. 2 stars3% (49)
  5. 1 star9% (142)

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Showing 251-260 of 794 reviews
Jan 31, 2020
underthehood51
4 out of 5 stars review

Was VERY Skeptical

I was very skeptical about this mattress. Have been looking at similar products i.e. Purple, Nectar, etc. Seems the closest competitor for this level of quality and type was still close to twice (at old price) the price but now at this price, this thing is a "no brainer" It is on the firmer side (even for my big fine body 6'1" and 225) it was a little firmer than expected. Bad thing? Not really. The support really seems to be helping. Also noticed that wife who used to snore loud enough that the walking dead would knock on the door to inquire what was wrong now seems to sleep nearly silently. A very welcome side effect. So overall is it in the same league as say Purple, Nectar and all the high priced stuff? I think so. Is it one helluva deal? You bet!

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Oct 26, 2019
Backy no hurt no more
5 out of 5 stars review

My messed up back LOVES LOVES LOVES this mattress

I read reviews & research ALOT before buying major purchases ESP a large one &/or one I'll be using a long time. I did both with this mattress including CR but still a little skeptical bc I didn't get to lay on it. Even checked out reg box springs/mattresses because that's what I'm used to but I NEEDED relief from the aches and pains associated with sleeping. This purchase was and is everything I wanted and needed! It's comfortable but most importantly my BACK or legs or neck don't kill in the morning anymore! Equally important is the cost is a fraction of what traditional mattresses cost! Re: S/H received pretty quickly, so much so I wasn't quite ready for it. I had bought a Zinus quick snap standing mattress foundation but the model I bought was a little too low to store tubs under (a must have for my space) so had to figure out how to heighten it. Once I did and the foundation was in place, the easy task of opening the box and cutting loose took place. The only "complaint" I'd have is I wasn't sure on the mattress which side was supposed to be up (or down) so went strictly by the picture (I need everything laid out for me!). Anyway, I'm sure you'll love this as much as I do and love the savings as well!

Helpful?70GQ544Y4G6E13592758733
Jan 6, 2021
Lisa
1 out of 5 stars review

Nope

I bought this mattress early 2020 and was fine about 6 months, then started bowing and resulted in horrible back pain. My boyfriend bought the same one at the same time and had the exact same results. Would never buy again and having issues getting refund!

Helpful?70GQ544Y4G6E13592758733
Nov 7, 2021
Dynamiq
5 out of 5 stars review

1st night was great sleep!

So far I like it. It is more firm than I normally would like, but yet it was still very comfortable. I slept very soundly. Only time will tell if this continues. As far as the height of the mattress, after leaving it unfolded in my living room for 24 hours, then moving it to the bed(the move actually added more height), it now measures 12". See attached pic.

Helpful?70GQ544Y4G6E13592758733
Nov 3, 2018
mimi
1 out of 5 stars review

ughhh

Bought this a few months ago. I'm average weight, relatively fit middle aged individual who normally doesn't complain much about any type of mattress. This mattress, however, makes my body ache. Whether I sleep a few hours or all night, I wake up super sore and miserable. Not sure if it's the mattress firmness or chemical allergies but it's making me miserable.

Helpful?70GQ544Y4G6E13592758733
Apr 10, 2023
Glow
1 out of 5 stars review

Verified Purchase

Fabric was stained and had tears

Came with big stains

Helpful?70GQ544Y4G6E13592758733
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jul 6, 2021
Lorie
5 out of 5 stars review

Love Love Love

I bought this bed almost a year ago and I just love it. I no longer wake with back pain nor leg aches...I slept amazing...and being memory foam when my husband or the dogs move the bed doesnt move. I am going to buy another for my vacation home for my company.

Helpful?70GQ544Y4G6E13592758733
Jun 4, 2021
London85
1 out of 5 stars review

Awful

I brought this bed 6 days ago despite the not so good reviews. Finally slept on it lastnight. The worst sleep ever me and my husband tossed and turned all night. My back and neck are killing me. By the way i have no back or neck issues. The bed was hot, extra extra firm, had no give, and stiff. I literally felt like I was sleeping on top of wood planks.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there. Thank you for taking the time to rate the SleepToGo mattress and provide your feedback, We're sorry to hear about your struggle to find a comfortable night's sleep and would be happy to provide some additional information. First, since the mattress is new and made of freshly poured foam, it takes a few weeks to break in as the mattress gets used to you and you to it. Most sleepers find that the mattress softens up a bit within the first month of consistent use.If the mattress has had time to break in and you are still finding it to be too firm, a mattress topper or feather bed may help. Not only will it provide some additional softness, but it will put a couple more inches of distance between you and the bottom support layer (where the firmness comes from).If you have further questions or concerns, we would encourage you to reach out to our dedicated Sam's Club Serta Team at (385) 256-9674. Best, The Serta Team

Oct 4, 2021
Renroc21
1 out of 5 stars review

Not a fan!

I purchased a new mattress this weekend from somewhere else because I honestly thought that we have had this mattress for waaaay longer than a year. It's been uncomfortable for about 4 months now. We have rotated it on a regular basis to keep it level. But it is still uncomfortable. When I looked at my Sam's club purchases, it has been just over a year. I felt like it was way too firm before and now it has spots that we just sink into. I hope the mattress I purchased this weekend has what it takes. I wouldn't recommend this mattress for anyone with aches and pains prior to purchasing. Because you will have them after about 6 months of sleeping on this bad boy.

Helpful?70GQ544Y4G6E13592758733
reply from Supplier Response

Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-888-240-1945. Thank you.

Jun 12, 2021
Murph
5 out of 5 stars review

Great Affordable bed!

to be honest the first couple of weeks on this bed I considered returning! IT was just too FIRM.. I took the cover off and put on a regular fitted sheet after the first couple of days. After that it started to soften up a bit.. Now it is Wonderfull to sleep on. I have severe arthritis and scoliosis. so getting the right bed was important to me. I have less pain now than I did with a regular pillow top mattress. This bed is also very affordable...

Helpful?70GQ544Y4G6E13592758733