Comfortable and sturdy

I’ve slept worse since getting this mattress in the last 2 months than I did on our 5/6 year old plain Jane memory foam mattress. I rarely woke up with back aches but now it’s everyday along with neck pain which are starting to cause headaches. My fiancé says it sleeps sorta ok but it could be much better. Will be returning this things ASAP.

This mattress is one of the best mattress I have every owned. The sleep has been pure bliss. I also bought My Pillow, pillow set with my new mattress. I never believed pillow's could add such a boost to my over all sleep quality. Between the mattress and the pillows, my sleep is now 'healing sleep'. I wake up rested without stiffness. I recommend this mattress, and if you buy one, add the My Pillow, pillows, it really makes a difference in the quality of your sleep.

This is my favorite mattress! I have replaced all the mattresses in my house with this one. I have back and neck issues and sleeping on this mattress is a dream! I don’t wake up with a back ache!! It cradles your body without leaving indentations. It’s not too hot. It’s just perfect for myself and my husband.

I bought this mattress less than 2 weeks ago and have already returned it. It was extremely firm, like sleeping on the floor. It never expanded to 12 inches, 9 1/2 at best. Unzipped the mattress cover and it was 2 layers and not 3. Would not recommend this product at all.

Came with big stains

I bought this mattress and after almost a month, it still did to inflate all the way. It is currently at 10-11in high. I tried calling the number provided in the description but since I bought it in store, I had to call the store directly. When I explained to the store the issue I was having with the mattress I was told I needed to bring it in. This is a King mattress and I live by myself, I cannot carry a 127 lb mattress into Sams Club. I was told "that was my problem and not Sam's Club." I am unable to return it or get a refund for a mattress that is defective. This was poor quality on a mattress sold as well as poor customer service by Sam's Club.

We purchased our mattress online for in store pickup and brought it home and immediately put it on the bed frame. The mattress never rose above 10”. And in fact, in some places it rose less than 10”. We gave the mattress a couple of weeks but it never rose anymore than it did in the first few hours after it came out of the box. I suspect that because the mattress was defective and didn’t rise properly, it also was much more firm than it should have been and caused me back pain every night I slept on it. We called the Serta line listed on the product page but was told that because we picked the mattress up in store, we would have to work with the store as they don’t help with anything more than a warranty claim if purchased in store. Sams told us we would have to return the mattress in store for a refund, so keep that in mind if you also have trouble with your purchase. We had to rent a uhaul to return this faulty mattress to the store which was a pain as it was a king and heavy and difficult to maneuver. So overall this was not a very good experience. I expected that Serta would be there to help us if there were any problems, making the return process simple, but that simply wasn’t the case. Had we purchased online and had the mattress delivered then perhaps it would have been different. Since that isn’t made clear in the product description where they recommend calling the Serta line for any issues, I thought it would be good to relate our experience here.

Sams keeps deleting my reviews! Recieved a used mattress with head stain, butt dip, and flattened side. Was in an unmarked box and clear bag that was shrink wrapped Now have to rebox which is impossible to return via fedex, or gl to sams club store to return a 125# mattress.

We bought this mattress 3 months ago and have really tried to like it. My husband cant sit on the side of it without sliding off and hates it. And I have horrible difficulty turning from side to side while lying on it because I just sink into the bed and just this morning I couldnt even get out of bed without help from my husband. (Truth be told I am not a tiny woman, more like a 2xl, but I have never had this trouble with any mattress including cheap air mattresses.) So, we chatted online with Sams and they gave us a Sams/Serta number to call. We called and gave them all our information. Supposedly in a week or two someone will call us to arrange a pick up and then we have to call back with a pick up number and they will credit our account. Then we will move our 10 year old worn out mattress back to our room and maybe we will have an ok nights sleep until we can by a better one. What a hassle. I am not sure I like this whole bed in a box idea! Really not sure memory foam is all its cracked up to be. I think we will end up doing the old fashioned thing and go to a mattress store if and when Sams ever picks up this thing. So if you like a really super soft mattress this might make you super happy. Otherwise, think again.