Safety is our utmost concern, Heth, and we're sorry to learn you're not able to comfortably use our Dawn Powerwash Dish Spray with Fresh fragrance. We assure you, all our products are thoroughly evaluated to be safe when used as directed. Please, stop using this spray and put it away in a safe place, as we may ask you to return it to us. For more help, we hope you'll give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

We're sorry to hear you aren't having the expected experience and want to assure you that we have many quality checks to ensure the PowerWash works with ease. We recommend making sure the trigger is unlocked. The product should be in the locked position on store shelves. There is a cutout in the white plastic that shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. When those cutouts are matched up and the yellow shape is completed, then it is unlocked. When the cutouts are not matched up and the yellow shape is incomplete, it is in a locked position. To unlock the nozzle simply grasp the tip of the nozzle and turn to match up the cutouts. Once unlocked and ready to spray, ensure to pull the trigger firmly and all the way for a full spray. We'd like to help as well as share this with our Quality Team. When you have a chance, please get in touch with us at (800) 725-3296.

We’re sorry to hear that you’re having this experience, Reilly, and we hope that you’re feeling better. Since safety is at the heart of all we do, we can assure you that all of our products have been thoroughly evaluated to be safe when used as directed. As well, our products go through multiple quality checks, so we’d expect you to enjoy sparkling results with ease when using our Dawn Platinum Powerwash Dish Spray. We’d be happy to share some tips to help get it to spray as intended! When pulling the trigger, try squeezing the body of the bottle. This should force out any trapped air. Also, run warm water over the nozzle for a few minutes to help loosen any clogs that may have occurred. To ensure that you get the best results, be sure to scrape all chunks of food and grease from your dishes first. We also suggest only adding water during rinsing. If water is added earlier, it’ll dilute the cleaning power of the product. If you’re washing heavily soiled dishes, let the spray foam suds sit for 3-4 minutes, then wipe and rinse. We hope this helps. We’d like to gather some more details for our Safety Team, so please give us a call at (800) 725-3296 when you have a moment.

While we're glad that you're enjoying the easy clean that our Dawn Platinum Powerwash Dish Spray provides, we're sorry you're not a fan of the scent. This feedback is much appreciated, and we'll be sure to pass your thoughts along to the rest of our team. We'd like to mention that this product is available in four scents, including our Free & Clear, which is perfect for those who would prefer a lighter scent experience. Since we value your satisfaction, we'd be happy to look into this further for you. You're always welcome to give us a call at (800) 725-3296!

We're so sorry that happened to you. Make sure that the yellow dots on the nozzle are completely lined up to form a circle. The yellow circle must be lined up exactly in order for the trigger to spray. If the yellow circle is off, even by a little bit, it can permanently damage the trigger. Once damaged, the trigger may continue to bend even when lining up the circle. We'd like to help you with this. Please give us a call at (800) 725-3296; we're here for you.