We're sorry to hear that you're having this experience. A lot of thought goes into the design of our products, since we always want you to be able to use Dawn with ease. This feedback is much appreciated, and we'll be sure to pass your thoughts along to the rest of our team. It may help to squeeze the trigger harder and faster than usual. We'd be happy to learn more, so please know that you're always welcome to give us a call at (800) 765-5516.

We're sorry your Dawn Powerwash didn't work as expected. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Dawn Powerwash Dish Spray is a unique form and has a unique formula. The spray nozzle allows a continuous spray of sudsy foam that clings to dishes, covering all soils. It is also formulated with a novel combination of ingredients optimized to provide rapid cleaning on tough, greasy messes. So we can learn more about your experience, please call us at (800) 725-3296 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry your Dawn Powerwash isn't working after changing the refill. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Remove the sprayer from the empty bottle by turning it counterclockwise to release. Then, remove and discard the disposable cap from the refill bottle. Place the sprayer on a full refill bottle and give ¼ turn clockwise to secure. Most importantly, ensure the dip tube and trigger are aligned. So we can help you further, please call us at (800) 725-3296 from 9 AM to 6 PM EST Monday through Friday.

TCHB, We're very sorry you had that experience. We haven't tested Dawn Powerwash to be used on granite. If you have a granite sink, you should be extremely cautious to prevent overspray from landing in the sink. Dawn Powerwash Dish Spray is intended for use on dishes that you typically wash by hand with traditional dish soap! This includes plates, bowl, serving dishes, glasses, utensils, cooking pots and pans, casserole dishes, and more. It is safe for use on enamel, ceramic, and stainless steel, and is not recommended for marble, untreated wood, or Formica. Also, like traditional dish soap, Dawn Powerwash Dish spray is not recommended for cast iron cookware. It has not been tested for use on alternative items like clothing. If you have any questions, or if we can help you further, please give us a call at (800) 725-3296.

Thank you for reaching out about the recent scent changes to our Dawn Ultra Original. This is the first scent change for Dawn Original in over 10 years, and we're very sorry for your disappointment. The fragrance change of Dawn Ultra Original was implemented after receiving positive feedback during extensive testing with consumers. Please be assured that we value your feedback greatly and we're sharing it with the rest of our Dawn Team. Consumer feedback is vital in helping us improve our products and ensuring that we deliver the best possible experience to our consumers; it’s also instrumental in guiding the Dawn Team as they continue to work on future innovations. If you're a fan of unscented products, we think you might love our Dawn E-Z Squeeze Free & Clear Fragrance-Free Dishwashing Soap. Thank you again for taking the time to share your feedback with us, and please feel free to give us a call at (800) 725-3296 for more help.