We're sorry to hear that this has been your experience, and we hope that you're feeling better. We can assure you that our Dawn Platinum Powerwash Dish Spray has been thoroughly evaluated to be safe when used as directed. We also put a lot of thought into creating features that we think you'll enjoy, though we do understand that preferences can vary from person to person. We'll be sure to share your comments with the rest of our team, and we do recommend that use of this product is discontinued. So that we can learn more and gather some additional details for our Safety Team, so please give us a call at (800) 725-3296 when you have a moment.

We're sorry to hear that a loyal Dawn fan like you is feeling disappointed, Matthew, since we have many quality checks to ensure that our products reach you in the best possible condition. We'd be happy to share some tips so that you can get back to enjoying our Dawn Platinum Powerwash Dish Spray. When you have a chance, run warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. As well, while pulling the trigger, try squeezing the body of the bottle. This should force out any trapped air so it will spray as intended. Also, check to see that the dip tube is facing the right way, which would be in the same direction as the sprayer, with the bottom of it in the corner. To change the direction of the dip tube, disconnect the sprayer from the bottle and reconnect it. We hope that this helps. If you'd like further assistance with this, please give us a call at (800) 725-3296.

Thank you for your feedback Rege. We have many quality checks in place to ensure that our products get to you at their best, and are easy to use, so we apologize for this experience, and will be sure to let our team know about this. Feel free to call us at 1-800-725-3296 for more assistance.

We are so sorry you had this experience with your Dawn Powerwash. We know how frustrating it can be when something doesn't work like you expect after all the quality checks we have in place. You can be assured we are sharing your feedback with the rest of our Team. So we can get you back to sparkling clean dishes, please call us at (800) 725-3296 when you have a moment.