We're sorry you're having this experience. Your refil should work just as awesome as your original bottle of Dawn Powerwash. Make sure the trigger is unlocked. The product should be in the locked position on store shelves. There is a cutout in the white plastic that shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. When those cutouts are matched up and the yellow shape is completed, then it is unlocked. When the cutouts are not matched up and the yellow shape is incomplete, it is in a locked position. You may need to prime the sprayer. Prior to the first use, the bottle may need 3-5 full trigger pulls to begin spraying. While squeezing the trigger, squeeze the body of the bottle. This should force out any trapped air so it will spray as intended. Please give us a call at (800) 725-3296, so we can help you further with this or answer any questions.

We're sorry you aren't happy with the recent change in Original Scent. We know this transition and its potential impact on your experience with our product. We acknowledge that this is the first scent change for Dawn Original in over 10 years, and we apologize for any inconvenience or dissatisfaction this may have caused. Please rest assured that we value your feedback greatly and have already relayed it to our Research and Development team. Your input is vital in helping us improve our products and ensure we deliver our customers the best possible experience. Your feedback will be instrumental in guiding the Dawn Team as they continue to work on future innovations. We'd be happy to answer any questions or gather additional feedback. Please call us at (800) 725-3296 from 9 AM to 6 PM EST, Monday through Friday.

This certainly doesn't sound like the quality we'd expect, so we're glad you took the time to share your experience. We recommend that you run warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. If this doesn't do the trick, then please give us a call at (800) 725-3296.