We're so sorry you started to cough and experienced a headache when using our Dawn Powerwash Dish Spray. Please be assured that every ingredient, as well as the complete formula, is fully evaluated against the highest safety standard using the latest scientific approach for consumer safety. Although this is not a health concern, some consumers may experience a temporary tickle in their nose or throat when spraying Dawn Dish Spray. To avoid this occurring, use the product in a well-ventilated area and spray the product away from your face. It may also help to hold dishes at arm’s length to increase the distance between the spray and the nose and mouth. If you're having any concerns, we recommend that you discontinue use and seek advice from your medical provider. Your safety is our very top priority, and we’d like to learn more details of your experience to further help. Please give our Dawn Team a call at 1-800-725-3296 from 9AM – 6PM EST Monday – Friday.

We're sorry to hear the upgraded scent isn't for you, and assure you that we're letting our team know your feedback. We'd like to find a Dawn that's a better fit for you. When you have a chance, please get in touch with us at (800) 725-3296.

We're sorry to hear that you had this experience, and hope that you're feeling better. Safety is our top priority, and we can assure you that all of our products are thoroughly evaluated to be safe when used as directed. We suggest making sure that you’re using this product in a well-ventilated area, and that it’s being sprayed away from your face. It may also help to hold the dishes at an arm’s length to increase the distance between the spray and your face. While our Dawn Platinum Powerwash Dish Spray isn’t meant to have an off-odor, it can smell differently than intended when mixed with certain foods. As well, we’d expect this product to deliver a powerful clean, since it features spray-activated suds that cut through grease on contact. For heavily soiled dishes, we suggest letting the suds sit for about 3-4 minutes, and then rinsing and wiping. We’d like to learn more and see how we can best help, so please give us a call at (800) 725-3296 when you have a moment.

We're sorry to hear you didn't have the experience we expect from the quality checks we have in place, Lucy. We'd like to get more information to help you, as well as share this with our Quality Team, so when you have time please reach out to us at (800) 725-3296.

We're sorry a loyal Dawn fan like you is having this experience, since we do put a lot of thought into the design of our products to ensure that you can use them with ease. We appreciate this feedback, and we'll be sure to share your comments with the rest of our team. It may help to squeeze the trigger harder and faster than usual. We'd be happy to learn more and answer any questions you may have, so please give us a call at (800) 725-3296.