We're sorry a loyal Dawn fan like you, Kathy, had this experience. We hope you're feeling better. We always want you to be able to use our products with ease, so please be assured that a lot of thought went into the design of our Dawn Platinum Powerwash Dish Spray. It may help to squeeze the trigger harder and faster than usual. Your feedback is much appreciated, and we'll be sharing your thoughts with the rest of our team. We'd like to gather some more details for our Safety Team, so please give us a call at (800) 725-3296 when you have a chance.

We are so sorry you had this experience with your Dawn Powerwash, Ton73. Our products undergo many quality checks to ensure they get to you with the best results. We will be sure to share your message with the rest of our Team. So we can help you further, please call us at (800) 725-3296 from 9 AM to 6 PM EST, Monday through Friday.

We're sorry to hear that you had this experience, and we hope that you're feeling better. Since safety is our top priority here at Dawn, we can assure you that our products have been thoroughly evaluated to be safe when used as directed. We also put a lot of thought into creating features that we think you'll like, though we do understand that preferences can vary from person to person. We do value your feedback, and your comments will be passed along to the rest of our team. As well, we recommend that you discontinue use of this product. So that we can learn more and gather some additional details for our Safety Team, please give us a call at (800) 725-3296 when you have a moment.

We're sorry you had that experience. While it is not common, when this happens it is usually because of one of two reasons. Run warm water over the nozzle for a few minutes to loosen any clogs that may have occurred. It could also be that the dip tube doesn’t reach the solution or is facing in the wrong direction. The correct direction for the dip tube is in the same direction of the sprayer and the bottom of it should be in the corner.To change the direction of the dip tube, disconnect the sprayer from the bottle and reconnect it. If you have questions, we're happy to help. Just give us a call at (800) 725-3296.