We're sorry your Dawn Powerwash isn't working after changing the refill. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Remove the sprayer from the empty bottle by turning it counterclockwise to release. Then, remove and discard the disposable cap from the refill bottle.Place the sprayer on a full refill bottle and give ¼ turn clockwise to secure. Most importantly, ensure the dip tube and trigger are aligned. So we can help you further, please call us at (800) 725-3296 from 9 AM to 6 PM EST Monday through Friday.

We're sorry you're disappointed with how Dawn Powerwash worked. Our dish spray is designed to deliver fast cleaning on baked-on grease. It's also formulated with a combination of ingredients optimized to provide rapid cleaning on tough greasy messes. To achieve the best results, be sure to scrape all chunks of food and grease from cookware before applying the spray. It performs best when sprayed directly on soiled dishes, before adding water. For heavily soiled dishes, let the spray foam suds sit for 3-4 minutes. Water is only needed for the final step, just spray, wipe & rinse. Your satisfaction is very important to us, and we’d like to learn more about your experience to further help. Please give our Dawn Team a call at 1-800-725-3296 from 9AM -- 6PM EST Monday–Friday.

While we're glad you're enjoying the cleaning power of our Dawn Platinum Powerwash Dish Spray, we're sorry to hear that you're not a fan of the scent. Please be assured that we'll be letting our team know how you feel. Although this product isn't meant to have an off-odor, it can smell differently than intended when mixed with certain foods. This product is available in the scents Fresh, Apple, and Citrus, and we hope that you'll find one to your liking! Please feel free to give us a call at (800) 725-3296 if you have any questions.

We're very sorry you had that experience. Please know that your health and safety are the most important thing that we think of at Dawn, and our Powerwash is thoroughly tested to be safe when used as directed. We'll be certain to tell our teams that you don't like the Light Pear scent in our Free & Clear. We'd like to help you further with this. When you get a moment, could you give us a call at 800-725-3296.

We appreciate you sharing this feedback with us, and we can assure you that we'll be passing your comments along to the rest of our team. Since safety is at the heart of all we do here at Dawn, all of our products have been thoroughly evaluated to be safe when used as directed. While our Dawn Platinum Powerwash Dish Spray Free & Clear does feature a light pear scent, it is dye free. We'd be happy to learn more about your experience and answer any questions you may have. When you have a chance, please give us a call at (800) 725-3296.

Thank you for your review, FaeG. We think that our Dawn Powerwash Dish Spray will change the way we do dishes. You just Spray, Wipe and Rinse. The only time you have to use water is when you rinse. Please give us a call at (800) 725-3296 if we can answer any questions or help you further.

We're very sorry you had that experience; it's certainly not something that we'd expect from our Dawn Powerwash. When you spray, wipe and rinse, it should rinse cleanly. Please give us a call at (800) 725-3296 if you have any questions or if we can help you further.