Shipping damaged box .poked hole and console was knicked. Mfr. Could not replace damaged part. Would authorize return to Sam's, but I do not have ability to do so.

Beautiful product. Delivery of large, heavy furniture is difficult, and this was no exception. Waiting 4-6 weeks for replacement of damaged shelf, scuffs were deemed acceptable

This stand is so pretty and very well built. The only thing I would warn about is we purchased the blue color and it is so dark it looks black. So kinda disappointing but it is such a nice piece.

I love this console. Ordered online and arrived within 2 weeks. Came has one piece. Only had to put in the shelves. It was built well and i will have this for years.

The console showed up 2 days late in a badly damaged box. The corners on the counter top were completely broken and one of the glass doors had deep gouges in it. I have waited 3 days for the “back office” to contact me to schedule a pick-up. And they will not send a replacement until the warehouse has received the damaged item. It took them 2.5 weeks to deliver the broken unit. The holidays are coming up soon and this is unacceptable service!

I ordered the white color piece at the end of July 2021. For the price, it seemed like this was one of the best values one could buy. After we set it up, we noticed a gouge in one of the doors. I called customer service and they said they'd send a new one and promised that it would be 'perfect condition'. I have the saved transcript from our chat to prove this was said. The second unit arrived and as we were opening the box and checking for damaged, one of the drawer fronts broke apart as soon as we pulled on it. Back I go to customer service again!!! They again promised to send me a new unit. The unit arrived and was in acceptable condition. I say "acceptable" because a drawer sticks a little and some of the drawers and doors are misaligned slightly. I was not going to ask for a new unit again and we decided to call it the 'charm'. I do recommend this unit as it is functional, looks good from a design standpoint, and provided a good value based on the price. However, my experience was not satisfactory. So, Sam's Club send me a $10 gift card for my experience. Thank you!

I had been looking for several months for a larger size TV console and was finally lucky enough to happen across this in my local Sam’s Club. It is exactly what I wanted. It is VERY heavy! It came fully assembled except placing the shelves. The drawers and doors have a soft close feature, and I like that you can choose glass doors or solid wood doors (though I haven’t figured out exactly how to replace the glass yet). This unit offers a stylish storage solution at an affordable price!

Unfortunately like many of the reviews here, the console arrived damaged. Front left leg is completely cracked and the is a piece of the wood between the right drawer and door missing. It's a gorgeous console but seems like the risk of receiving it damaged is high

As many other reviews have stated, the item arrived damaged with the entire bottom of the box ripped off. The delivery men looked at me before even bringing it out of the delivery truck and said "you can refuse delivery!" I didn't need to even look inside the box, because it was upside down I could see the support leg had been broken off. I did not receive a call or email from Sam's with any update so I contacted customer service the next day. I was told that someone would call me within 24 - 48 hours (we were on 24 hours). I again received no response from customer service so I called on day 3. This representative said "no, it is 24 - 72 hours" we were at the 72 hour mark from delivery. It is now day 4 and no response, I have called yet again and was told yet again "your case has been escalated, expect a call next week". This item was ordered on 12/01/22 and still not delivered. If you have unlimited time, are willing to return the piece when it arrives damaged and have the patience to endure the endless calls to customer service, you could try it.

Ordered on line and picked up at local Sam’s. There was not a delivery choice. Sam’s employees awesome. Loaded in my vehicle. I searched on line for hours because I knew exactly what I wanted. So happy I found it at Sam’s. Cabinet was in a box but there was absolutely no damage. Anything like it was half again as much at other retailers. Love it!