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Customer reviews for La-Z-Boy Outdoor Recliner Set with Table and Sunbrella Fabric, 3pc for
La-Z-Boy Outdoor Recliner Set with Table and Sunbrella Fabric, 3pc
4.6 out of 5 stars
stars
190 ratings92 reviews
  1. 5 stars82% (156)
  2. 4 stars8% (16)
  3. 3 stars3% (5)
  4. 2 stars3% (5)
  5. 1 star4% (8)

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Showing 11-20 of 92 reviews
Mar 8, 2024
Reviewer name: Willie
2 out of 5 stars
2 out of 5 stars review

Disappointing!!

Very disappointed! I have owned many La-Z-Boy furniture pieces & this has been far below my expectations. The chair itself is very comfortable when reclined....it's getting it to recline but, even worse, getting it to come out of that position is almost impossible! I've literally had to climb out of it sideways multiple times.

Helpful?0ZSVPZMI7TJ213591473371
reply from True Customer Service

Hi Willie, We apologize you are not happy with your purchase of the La-Z-Boy Outdoor Recliner Set. This is a problem that we would like to look further into to make sure that we can make necessary improvements. We appreciate your feedback so we can continue to grow and do better. Please contact us at 1-800-318-9669 or upholsteryservice@trueinnovations.com, so we can look into the issues you have experienced.

Apr 17, 2024
Reviewer name: SandSno
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Quality recliner set

I love these outdoor recliners! They are perfect for our outdoor patio space and just what we were looking for. The quality is exceptional. I was pleasantly surprised to see they came with covers. The cushions are a little stiff, but I expect them to soften over time. Everyone who sits in them, loves them. I can't wait for the weather to warm up so we can sit outside more. I plan to have these for a long time.

Helpful?0ZSVPZMI7TJ213591473371
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at upholsteryservice@trueinnovations.com or 1-800-318-9669.

Dec 7, 2022
Reviewer name: jeff
1 out of 5 stars
1 out of 5 stars review

OMG this is the most uncomfortable chair ever

I don't like shopping online for furniture but I figured its Lazyboy, how bad could it be. Oh, its bad besides the person who did the assembly he or she decided to cross-thread a screw and leave it that way, which didn't allow the backrest to fully engage. and don't dial the 1 800- USELESS number on the box. I probably will return it back to store it that bad

Helpful?0ZSVPZMI7TJ213591473371
reply from True Customer Service

Hi, thank you for your feedback. We'd like to discuss your issues in more detail. Please contact us at upholsteryservice@trueinnovations.com.

Feb 9, 2025
Reviewer name: Poor Lazy Boy Product
1 out of 5 stars
1 out of 5 stars review

Defective Product

I bought this furniture 10 months ago and it starting falling apart after 6 months. The furniture is in a patio and protected from outdoor weather. I purchased the Allstate Protection Plan and submitted a claim. The claim procedure is very challenging and was declined. I submitted multiple claims including pictures, receipts from the store and credit card. After 2 months, they finally notified me that they will look at a resolution. Still waiting after 2 weeks. I do not recommend this product and the Allstate Protection Plan is deceiving.

Helpful?0ZSVPZMI7TJ213591473371
reply from True Customer Service

We apologize you are not happy with your purchase of the La-Z-Boy Outdoor Recliner Set with Table. This is a problem that we would like to look further into to make sure that we can make necessary improvements. We appreciate your feedback so we can continue to grow and do better. Please contact us at 1-800-318-9669 or upholsteryservice@trueinnovations.com, so we can look into the issues you have experienced.

May 31, 2023
Reviewer name: Liz K
5 out of 5 stars
5 out of 5 stars review

Recommend...Beautiful Chairs!

These chairs are very nice looking and easy to put together. The chair comes in 2 pieces, the back slides in and clicks onto the base. One of the chairs was a bit difficult to maneuver into sitting position after reclining, a bit of WD-40 did the trick. The cushions are stiff but I found them to be comfortable especially in the reclined position. My only disappointment is there are no covers to protect these beauties!

Helpful?0ZSVPZMI7TJ213591473371
reply from True Customer Service

Hi Liz, thanks for the great feedback. This will help future shoppers for sure! You might try Amazon to see if you could find something that would work! If you need help with any dimensions you can contact us at upholsteryservice@trueinnovations.com

Jun 24, 2024
Reviewer name: Missy Ervin
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Dont waste your hard earned money

Stains quickly...not comfortable for $1000.00...also table cheaply made...the only Lazy Boy I ever bought that made me not want to sit and recline...on a postive note I do more yardwork and my lani has never been so clean because I can't sit and relax in my new uncomfortable chairs...

Helpful?0ZSVPZMI7TJ213591473371
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call 1-800-318-9669.

Apr 21, 2023
Reviewer name: Katira
3 out of 5 stars
3 out of 5 stars review

Back shorter than expected-no headrest

We like the thickness of the cushions, and they seem sturdy enough. Being Lazyboy with Sunbrella cushions, we expect the set to last. They are a little difficult to recline. They are designed in the seat area for a taller person we’re ~5’6”) however, without a headrest, these would be awkward for anyone tall enough to fit the seat easily. We’ll engineer something ourselves with a lumbar pillow for the neck, it’s just unfortunate that the back of the chair wasn’t built higher so your head has somewhere to rest, especially when reclined.

Helpful?0ZSVPZMI7TJ213591473371
reply from True Customer Service

Hi Katira, thank you for your feedback. We are constantly looking to improve our products and your review is helpful to us as well as to future shoppers.If you have any issues with the item, please don’t hesitate to contact us at upholsteryservice@trueinnovations.com and/or call 1-800-318-9669

May 5, 2024
Reviewer name: Christina
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great set

The set is gorgeous. We bought 3 of them to go around our fire pit. They are so comfortable and look so great outside. My husband did complain the seats weren’t overly deep because the back cushion is thick which makes the seat feel smaller so he felt they were a tad smaller for him (he’s 6’2), however, once you recline, the seat deepens a lot further and it accommodates him perfectly.

Helpful?0ZSVPZMI7TJ213591473371
reply from True Customer Service

Hi Christina! We greatly appreciate your positive feedback and review. It's wonderful to hear that the chair has met your expectations. We are delighted that you are happy with it. Please let us know if you need assistance in the future at upholsteryservice@trueinnovations.com or 1-800-318-9669.

May 16, 2023
Reviewer name: YooperGranny
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Happy

Love the chairs in my setting. Came quickly, delivered to my door. Cushions are stiff but knew that as we sat in them in Club. It is tough putting the foot rest down which isn’t fun but hoping I learn the “trick” or it gets easier after use.

Helpful?0ZSVPZMI7TJ213591473371
reply from True Customer Service

Hi, thank you for your review! The reclining mechanism will work best on hard surfaces. We recommend that you lubricate the mech every 12 months, but you might go ahead and do that to see if it helps. If you need any further assistance please don't hesitate to call into 1-800-318-9669.

Feb 19, 2024
Reviewer name: AB_TX
2 out of 5 stars
2 out of 5 stars review

Not for me

SO glad I tried these in the store before I bought. I'm 6' tall and these chairs are NOT comfortable reclined or not reclined. I will not be buying these...maybe short people would like them

Helpful?0ZSVPZMI7TJ213591473371
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call 1-800-318-9669.