Greetings! Thank you for sharing your experience—it’s completely understandable that this has been frustrating, especially when expecting dependable performance from your new washer. The repeated disruptions you’ve described are certainly not what we’d hope for, and it’s clear the experience hasn’t met expectations. To move things forward, the best next step would be to schedule a visit from a qualified technician. They’ll be able to inspect the washer and determine the necessary steps to restore full functionality. You can use the link below to set up an appointment: Repair Services: https://www.samsung.com/us/support/service/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150241639 to help our team pull up your information. Leo

Hi there, We understand how you feel about your washer. All we want is to get you the assistance you need. Here are some suggestions for addressing your washer that leaves an odor on your clothes and drum. Please select "Washing machine has a mildew smell or visible mold" and "Prevent mold, mildew, and smells in the washer". Look at the embedded words in the steps for more information. Samsung washing machine or laundry smells bad https://www.samsung.com/us/support/troubleshooting/TSG01108629/ Check out the link below for instructions on what to do with your washer that is leaking and cleaning the filter. To access the complete steps and video tutorial at the end, click on the embedded words and select "No" under "Did this resolve your issue?". Samsung washing machine is leaking https://www.samsung.com/us/support/troubleshoot/TSG10001007/ Lastly, check the resources below for steps to help with your auto-dispenser feature that occasionally does not work. Please check the embedded words for more details. Dispenser drawer issues in Samsung washing machine https://www.samsung.com/us/support/troubleshoot/TSG10002916/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149822969) when you message us so our team can retrieve your information. Thank you. -Kimberly

We recognize this can be a disappointing experience. Please know our team is here to help you get back on track, Kelgirlm. To help resolve the detergent dispenser from filling up with water, please follow the troubleshooting steps outlined below. It includes helpful hyperlinks for your reference. Please be sure to check them out. Dispenser drawer issues in Samsung washing machines: https://www.samsung.com/us/support/troubleshoot/TSG10002916/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149892693, to help our team pull up your information. Have a great day! ^Chrystel

Hi Adrian T, We know how you feel about your washer. We would gladly help you. We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist with door seal replacements for your unit. They can verify the compatibility and availability of the parts and accessories you want to order. We'd love to speak with you to provide more assistance with your washer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149894190) when you message us so our team can retrieve your information. Thank you. -Kimberly