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Customer reviews for Samsung Bespoke 5.3 cu. ft. Front Load Washer with AI OptiWash for
Samsung Bespoke 5.3 cu. ft. Front Load Washer with AI OptiWash
4.6 out of 5 stars
stars560 ratings560 reviews
  1. 5 stars79% (444)
  2. 4 stars13% (70)
  3. 3 stars3% (16)
  4. 2 stars1% (7)
  5. 1 star4% (23)

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Showing 51-60 of 560 reviews
Jul 17, 2025
Jay30
4 out of 5 stars review

Smart, Quiet, and Super Efficient

[This review was collected as part of a promotion.] Love how the AI OptiWash adjusts automatically clothes come out clean with less effort. It’s quiet, fast, and feels truly high-tech. Took off one star because I had to wait nearly 3 months for delivery.

Review from Samsung US
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Aug 9, 2025
Jose
5 out of 5 stars review

Excellent Washer with AI feature.

[This review was collected as part of a promotion.] Excellent washer, with great load capacity. We love the AI feature and the option to connect to the SmartThings App, which makes it easy and super convenient to use. The blue finish makes it look nice. I definitely recommend this product.

Review from Samsung US
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Aug 2, 2025
Anonymous
1 out of 5 stars review

Do not recommend. So many issues and no resolution

I purchased the Bespoke 5.3 cu. ft. Ultra Capacity Front Load Washer. Unfortunately, within the first two weeks the unit completely failed and had to be replaced. The replacement then began making loud metallic noises during operation. Despite multiple attempts to resolve the issue, the noise persisted. Most recently, the washer failed to drain due to a malfunctioning drain pump—which makes it completely unusable. I expected much higher reliability from this model and was disappointed by the repeated performance issues.

Review from Samsung US
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reply from Samsung Care

Greetings! Thank you for sharing your experience—it’s completely understandable that this has been frustrating, especially when expecting dependable performance from your new washer. The repeated disruptions you’ve described are certainly not what we’d hope for, and it’s clear the experience hasn’t met expectations. To move things forward, the best next step would be to schedule a visit from a qualified technician. They’ll be able to inspect the washer and determine the necessary steps to restore full functionality. You can use the link below to set up an appointment: Repair Services: https://www.samsung.com/us/support/service/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150241639 to help our team pull up your information. Leo

Jul 2, 2025
DogMom
1 out of 5 stars review

Beware! Read reviews before purchase.

Washes ok but leaves stale odor on clothes and drum even after cleaning. Occasionally leaks water. Filter need cleaning frequently which means you can expect a flood every time regardless of your methods. If you have animals, expect to clean filter every week or more. Automatic soap dispenser occasionally doesn't work, either too much or not enough. Make sure you invest the extra money for a pedestal since it sits so low to the floor. I went in blindly for this purchase and would not recommend.

Review from Samsung US
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reply from SEA Care

Hi there, We understand how you feel about your washer. All we want is to get you the assistance you need. Here are some suggestions for addressing your washer that leaves an odor on your clothes and drum. Please select "Washing machine has a mildew smell or visible mold" and "Prevent mold, mildew, and smells in the washer". Look at the embedded words in the steps for more information. Samsung washing machine or laundry smells bad https://www.samsung.com/us/support/troubleshooting/TSG01108629/ Check out the link below for instructions on what to do with your washer that is leaking and cleaning the filter. To access the complete steps and video tutorial at the end, click on the embedded words and select "No" under "Did this resolve your issue?". Samsung washing machine is leaking https://www.samsung.com/us/support/troubleshoot/TSG10001007/ Lastly, check the resources below for steps to help with your auto-dispenser feature that occasionally does not work. Please check the embedded words for more details. Dispenser drawer issues in Samsung washing machine https://www.samsung.com/us/support/troubleshoot/TSG10002916/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149822969) when you message us so our team can retrieve your information. Thank you. -Kimberly

Jul 7, 2025
kelgirlm
3 out of 5 stars review

Auto detergent dispenser filling up with water

Anyone else experiencing the auto detergent dispenser filling up with water? The washer is 2 years old and all of a sudden the auto dispenser detergent side is filling up with water randomly. It dilutes the detergent and completely fills up. I have to dump it all out (wasting detergent) and then after a few washes it fills up again. I cleaned per the instructions and it's still a problem. Also, I feel there should be more personalization options. Let us determine which cycles to show and create custom cycles from scratch, not from your baselines.

Review from Samsung US
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reply from SEA CARE

We recognize this can be a disappointing experience. Please know our team is here to help you get back on track, Kelgirlm. To help resolve the detergent dispenser from filling up with water, please follow the troubleshooting steps outlined below. It includes helpful hyperlinks for your reference. Please be sure to check them out. Dispenser drawer issues in Samsung washing machines: https://www.samsung.com/us/support/troubleshoot/TSG10002916/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149892693, to help our team pull up your information. Have a great day! ^Chrystel

Jul 3, 2025
Adrian T
1 out of 5 stars review

Hello, these washing machines have a factory defec

Hello, these washing machines have a factory defect regarding the quality of the door seal! I have 2 Samsung washing machines (one 6 mounths old) - identical door (different models), and with both I had the same problem. I leave a picture as an example. The door seal loses its elasticity and breaks

Review from Samsung US
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reply from SEA Care

Hi Adrian T, We know how you feel about your washer. We would gladly help you. We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist with door seal replacements for your unit. They can verify the compatibility and availability of the parts and accessories you want to order. We'd love to speak with you to provide more assistance with your washer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149894190) when you message us so our team can retrieve your information. Thank you. -Kimberly

Feb 13, 2026
washer dryer stacked
4 out of 5 stars review

samsung washer

[This review was collected as part of a promotion.] Just got it and first load inside now.so not sure how good.

Review from Samsung US
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Oct 21, 2025
Luvlaundryday
5 out of 5 stars review

Great washer well worth it

[This review was collected as part of a promotion.] Very large capacity also very quiet. Spins out perfectly

Review from Samsung US
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Dec 29, 2025
Laurie
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] Great washer and dryer, dryers very quickly, washes clothes very well

Review from Samsung US
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Nov 29, 2025
Kim414
5 out of 5 stars review

Washer/dryer combo

[This review was collected as part of a promotion.] This machine is great! No more forgetting to change loads from. Washer to dryer.

Review from Samsung US
Helpful?0UFNSAX9Q3JA13590924177