Hello there, We strive to assist you anytime. We would like you to provide more details on what is happening with your washer so that we can provide the necessary assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146415309, to help our team pull up your information when you message us. Have a great day. -John

Hi Nick, It’s tough when things don’t go as expected, and I can understand how disappointing it must be to face this setback. Let us get you the help you need. I have shared a Samsung link below to help with your experience with the washing machine. The link has an embedded video that we recommend watching in full. The link also has hyperlinks that you can visit for additional help. Samsung washing machine does not drain: https://www.samsung.com/us/support/troubleshooting/TSG01001013/ Should you need more assistance with your washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148008322 to help our team pull up your information. Leo

Pradip, let's go ahead and help you with your washer. Below is a link to help you diagnose why your washer is making a noise. Kindly listen to the noise, and please choose the one that matches your noise. Click on the embedded words and watch the full video. The washer is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145954260) to help our team pull up your information. Have a great day ^Camille

Hi Robbie1, We are here to help you to make your laundry experience better. Routine maintenance and cleaning, combined with the proper use of additives, will often correct and prevent damaging your clothes. You may refer to these links and videos: Laundry is stained or damaged after using Samsung washing machine - Clothes are torn, ripped, or shredded: https://www.samsung.com/us/support/troubleshooting/TSG01108628/ Cycles, settings, and features on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00061937/ The below link is the user manual for your model. Turn the page 29 (Sort) and pages 68-69 (Fabric care chart) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103165728217/WF8900B-WF6500B-AD_SimpleUX_UM_DC68-04386A-02_EN_CFR_MES.pdf For added reference, you may refer to these links and videos: The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ How to properly sort and wash your laundry: https://www.youtube.com/watch?v=R0HWsqn2ANo How to clean your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00030150/ Keeping your Samsung washer and dryer clean: https://www.youtube.com/watch?v=r0eKb8KIfZo Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145689358, to help our team pull up your information. Have a great day. Melardo