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Customer reviews for Samsung Bespoke 5.3 cu. ft. Front Load Washer with AI OptiWash for
Samsung Bespoke 5.3 cu. ft. Front Load Washer with AI OptiWash
4.6 out of 5 stars
stars537 ratings537 reviews
  1. 5 stars80% (428)
  2. 4 stars12% (67)
  3. 3 stars3% (14)
  4. 2 stars1% (6)
  5. 1 star4% (22)
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Showing 131-140 of 537 reviews
Jul 11, 2024
Pianodog
3 out of 5 stars review

OK

[This review was collected as part of a promotion.] OK. Not too bad. Some of the settings can't be changed (like on the AI OptiWash). Don't know why. Spin cycle is a little rough even on the lightest setting. Overall not sure if I would pay double or triple the price for a Bespoke model because there doesn't seem to be any difference between a Bespoke model and a non-Bespoke model. Luckily, I got this one at a super steep discount, so the price of this Bespoke model was about the same as the price of a non-Bespoke model.

Review from Samsung US
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reply from SEA Care

Hi there, Thank you very much for your observation of our washing machine. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-

Nov 7, 2022
Dank19
5 out of 5 stars review

Absolutely Stunning

[This review was collected as part of a promotion.] This washer is absolutely stunning and almost a piece of art in the laundry room. I purchased this when it launched and overall very happy with the cleaning performance and time saved with the Opti wash setting that automatically senses the load/soil and adjusts the water/detergent based. The capacity is very large and easily accommodates king comforter.

Review from Samsung US
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Dec 23, 2023
Solanom
5 out of 5 stars review

Works as advertised! Happy we bought it.

[This review was collected as part of a promotion.] We bought this in July and have had enough time to assess the washer under different load conditions. Everything works as advertised and we are very pleased with it. We would recommend it to anyone.

Review from Samsung US
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Apr 3, 2023
QuakerRidge
5 out of 5 stars review

Modern features really do make a difference

[This review was collected as part of a promotion.] I bought this washer and the matching dryer over the holidays - great value when bought as a set - to replace an older LG set that came with the house. The new features available on these models are really terrific. The washer will automatically adjust the cycle for load size and soil level, it notifies when complete via the app, and I really love having the large dispenser for detergent, I only have to fill that every few months and we do a lot of laundry! It's very quiet and sleek looking also. Very happy with both units so far.

Review from Samsung US
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Sep 8, 2022
Pinoy Dr
5 out of 5 stars review

Awesome Washer

[This review was collected as part of a promotion.] was looking for a washer that has smart home capabilities and came across the bespoke. the best option that we use all the time is the ai optimize that even my son can easily use. love that it has an auto dispenser, so that there is no guessing on how much liquid detergent we need to use. ultimately, being notified on my phone when the washer is done is my favorite feature. i received this product at a discount in exchange for my honest review

Review from Samsung US
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Jun 17, 2023
Wilhelmenia
5 out of 5 stars review

Awesome features!

[This review was collected as part of a promotion.] Just got my washer today, and have used several times since they installed it. I look forward to using the steam function on the washer. My daughter usually takes several things to the cleaners, now she can steam and hang them up here to say herself lots of money.

Review from Samsung US
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Sep 28, 2022
Leigh
5 out of 5 stars review

Love this BLUE washer

[This review was collected as part of a promotion.] I Love that this matches the rest of my bespoke line as my laundry is very close to the kitchen. But mostly, I love that this washer has auto dispensing detergent and softener, it makes getting laundry started so much faster!

Review from Samsung US
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Sep 6, 2023
Mom and Nana
5 out of 5 stars review

Great cycles

[This review was collected as part of a promotion.] Bought washer in March 2023, one of the best purchases I have made. Washer is quiet, and cleans very well. No wasting detergent or fabric softener with the prefilled holders, put clothes in and go. Smart things app lets me know when washing is complete and I can start and stop rinse , wash from my phone. I have the green set and I absolutely love them. I can control washer and dryer from washer. When I wash. Special load , dryer knows what to do because they work together. Own a childcare it the best at small loads and a great sanitizer.

Review from Samsung US
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Nov 28, 2023
Brandon
1 out of 5 stars review

Stay away! Poorly made and even worse customer svc

Stay away from this washer! Stopped working after only four months. Samsung came out and was unable to fix it. Took forever to get them out and then months more to get a replacement. When installing the replacement, installers caused a plumbing leak and Samsung refused to reimburse for the repairs to damage THEY CAUSED. Machine seems to be junk after detergent dispenser just arbitrarily failed. If that's not enough, Samsung service is the absolute worst. Impossible to get through, not helpful, no appeals process, and little regard for the customer.

Review from Samsung US
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reply from Samsung Care

We understand how you feel going through all this with your washer, Brandon. We recommend contacting us via the options below to speak with a live representative to assist you better. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Nov 1, 2022
Famle
4 out of 5 stars review

Excellent AI Washer.

[This review was collected as part of a promotion.] - Scored on Bespoke Ultra Capacity AI Front Load Washer (5.3 cu. ft.). The washer replaced the prior Samsung, lasted over 10 years, and fits perfectly into the available space. It has all the bells and whistle from the prior washer - WiFI, AI OptiWash, Interior Led Light, Auto Dispense System. Frequently used AI OptiWash paired with Auto Dispense System to minimize water and detergent waste. AI OptiWash can sense load capacity and adjust water and detergent level appropriate for the load. The WiFi requires SmartThings App to manage device. Overall, have done over 50 loads since purchase and loving it.

Review from Samsung US
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