I have a 22K Generator and it only came into operation one time since installed on 3-25-16, At that occurrence, the technician determined that the problem was insufficient air intake to the carburetor due to a defective air filter element. The installation and Service from my Dealer and employees has been Great, and I would highly recommend them to anyone.

Nice complete package. I found the instructions for installation confusing. I would have liked all the specifications for installation in one place or chart. Wire and pipe sizing chart would be nice. Runs great, works great. Other than weekly exercising, it has only come on one time for about 15 minutes.

The dealer installation was accomplished in one day with great care taken not to damage our lawn with wheel ruts. The Generac unit has run several days during power outages providing all the power we need for normal activities in our home. It does exactly as your ad claims. Thank you.

The dealer / installer, Fernando from Poteet, TX. did a Great job! He knows his stuff. We had the Generac whole house generator installed on 12-01-2016. We live in an area that has many power outages. Last Sunday, 01-22-2017, we had extremely heavy winds in our area causing a power outage for approx 2 hours. Of course, because of Generac, we had uninterrupted whole house power during the outage. Now our neighbor wants a Generac . We are happy with our Generac investment.

I am a little uncertain about the product for now. When they came to start it the motor would run fine but it would not generate any electricity. They now have to call the manufacturer and see what the problem is. They have installed a lot of these and say it is the first to do this. I hope it is something small. I believe once the get it working I will be pleased with it.

We have had this generator for 5 months and it was installed when we built the house. We had some storms come through this weekend in Mississippi and were able to use it for the first time. We were out of power for around 1 hour while we used it. It cycles once a month per my settings and when power goes out you will have power from generator within 10 seconds. When power from utilities comes back on there is no loss of power at that time. Only when you loose power, the reason is generator must warm um before it takes a load. Awesome product and for the price and performance of this unit it's a winner for all.

We now enjoy the security of knowing that, come what may, we will no longer be "left in the dark" during bad weather or hurricanes. We have been considering this purchase for ten years, and are delighted that we finally had the whole-house generator installed.

Your unit seems to operate efficiently whenever there is a interruption of electricity. It has only happened a couple times that we were aware of but it allowed us to be running without any loss of lights, cooling or heating. When should we have the oil changed and unit checked out? I think you installer said 1 year. Thanks

After a flood I call the dealer that installed the system and they came out very quickly and restarted the system. Even though the water level went up the side of my unit approx. 6 to 8 inches. It restarted without any problem. My next call for service was when the green light turned to red. I called to get advise on what I needed to do. I never received a call back. It's been several weeks still no answer. I went ahead and restarted and so far the system is running and the light is staying green.

This is a company that keeps you in the loop. I had ongoing communications with them on installation, training, and follow-up. Terri, in the office had so much knowledge about the process, she was my go to whenever I had a question. Whole house generator is pricey, but you get what you pay for and this gives us peace of mind.