Bought two and had them istalled by certified electrician. Had a little electronic issue on one unit and and called generac support. Isolated issue and they had warranty man on location and the issue was fixed in two days from the call. All equipment will have problems from time to time. I will use generac for my office shortly as support and warranty follow up were excellent

We had just had it installed several days before a hurricane. It was wonderful to have the secure feeling of having power to our home!! It worked great for the 3 days that we did not have power. It has also come on again about a month ago. We didn't even know our power had gone off due to a cut line in our neighborhood. It is a blessing to us!!

This is a company that keeps you in the loop. I had ongoing communications with them on installation, training, and follow-up. Terri, in the office had so much knowledge about the process, she was my go to whenever I had a question. Whole house generator is pricey, but you get what you pay for and this gives us peace of mind.

It has been very reliable and we are very happy with our investment and equally happy with Genesis Electric install and assistance! If you've ever been without power for a prolonged period, you know how important it is to have a backup system, and especially important as you age for safety reasons.

Our 22KW has been installed a few months and already run a bit over 60 hours so enough use cycles have been experienced to let me recommend this unit to anyone looking to protect their home or business from periodic, even frequent, power outages. The only points keeping me from providing an unreserved five star rating are these: The unit looks fine: functional and solid. It is loud! Focusing the noise away from your house/business should be a consideration in placement. (Probably many generators of this size and construction have similar issues but I am more aware now!) The whole house transfer switch is critical and buying this as part of the generator bundle is a great value. No matter who you choose to do the installation (from DIY to independent contractor to Generac Recommended), be aware a proper installation requires expensive wiring; potential ground excavation; and a very competent electrician comfortable in all aspects of electrical wiring; general contracting and local building codes. This too is something any generator/transfer switch install will require, but be very aware installation can be a SIGNIFICANT cost of the total project. Finally, I don't have the add on unit which allows internet alerts (I am considering this additional expense), but I think it would be very convenient. The unit functions with minimal maintenence and has smart diagnostics, but being alerted remotely would be a real plus. I think this functionality should be built into the unit in today's age at some marginal added cost. (Adding this to every unit should bring the cost down to almost nothing for the manufacturer.) Overall, very pleased with the unit, build, design and value. Were I to make a purchase again, I wouldn't hesitate to buy from Generac. (In my location and situation I would/should have done it sooner!) I actually overbought for my situation. My home would likely work fine on a 16 KW, but on advice from knowlegable friends, it is always better to "overbuy" and not tax the generator than risk running at 80-100% capacity on full normal load. There are also some benefits to certain units. Shop for your needs now and in the future. This should be a great long term investment in your piece of mind and your property. Good luck!

This top rated product the generac 22kw whole house generator gives you worry free performance and a warranty . The installation was quick and easy . Shore power made the process seamless and quick ( installation took a day ) . No more worrying about power outages again . I would recommend this product !!!!

This is my second generac unit. The new one is much better than the first. The steel case on the first rusted very quickly here in S. Florida. The battery charger on the new unit was a terrific addition but did require some new wiring that the first unit didn't need. So far no problems (in use for six months).

Less than two weeks after having our whole house generator installed, a wind storm passed through our state and knocked out our power for three days. Having two 80+ year old in-laws with medical conditions living with us made the power provided by the generator a literal life saver. I would highly recommend the Generac generator. My wife says it is the best investment that we have made in the last 25 years.

My wife and I are in our mid seventies, and it's a nice feeling knowing we won't be without what we need when we need it. This is here for us, and we can't ask for anything more than that. One of the best investments we made for ourselves. Thank you Generac.

Generator works as marketed. During Hurricane Matthew we lost power, our Generac generator started within seconds and we were with power the entire outage. I like the Mobile Link feature that sends email and txt messages keeping me informed of the generator self test and status.