Hi Kristen, Thank you for purchasing our Bentgo Kids Chill Lunch Box and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Hi Ash1284859, We're so sorry to hear about the issue with one of your new Bentgo Chill Kids Lunch Boxe — that’s definitely not the experience we want for you. We’d love the chance to help make this right and find a solution. Our team has a variety of options that may better suit your needs, and we’re happy to walk you through them. You can reach us at support@bentgo.com or 714-668-0300, Monday–Friday, 8 AM–5 PM PST. Thank you for sharing your feedback, and we truly appreciate the opportunity to assist. Warmly, Jessica Bentgo Customer Support

Hi Rlbpf, Thank you for your feedback on the Bentgo Chill Kids Lunch Box. We’re sorry to hear about the difficulty sealing the box and the food mixing between compartments. The built-in dividers are designed to keep dry foods separated, but they aren’t leakproof against liquids or thinner textures, which may explain what you’re experiencing. Since you mentioned having a better experience with the non-chill lunch containers, we’d be happy to recommend another Bentgo lunch box option that may be better suited to your daughter’s needs while still keeping foods organized and secure. Please reach out to us at support@bentgo.com or 714-668-0300, and we’ll help you find the best fit. We appreciate you sharing your experience—it helps us continue improving our products! Thank you, Jessica Bentgo Customer Support