I recently purchased a two pack of the green/navy ice pack kid boxes. Although the ice pack is an amazing idea, I feel that there is a major design flaw. With both of my boxes the inner compartment (Ice pack and lunch tray) do not clip securely into the outer box. We have a few bentgo boxes without ice packs and these always click in and never move around. I feel that this is because the lunch tray in the ice pack model is much thinner than in the original bentgo boxes and can bend and therefore pop out easily. The fact that things do not stay clicked in also makes securing the lunch box closed challenging. The latch also pops open super easily. On a few occasions my daughter’s lunch has ended up all over her back pack which as you can imagine is very stressful for a kindergartener. We have never had these concerns with our other bentgo boxes. Maybe with older kids these concerns would not be a problem. But for a 3 and 5 year old these concerns are difficult to overcome. I really wanted to love the ice pack boxes but given my many concerns the convenience is just not worth it. The orginal Bentgo lunch box is far better quality in my opinion. Customer service was great! They understood my concerns and rectified the situation quickly.

We bought this book bag for our daughters in 1st grade and 3rd grade. They are so happy with their new book bag. The bag material is sturdy and good material. I love the convenience of having the lunch box on the bottom. The kids already have so much things to carry. Making their life a bit more convenient it’s worth it.

I loved it until I couldn’t use anymore due to the ice pack not fitting. I got maybe four months out of it. One day, I just couldn’t fasten it. The ice pack seemed warped. I expected to get to the end of the school year, not have to purchase a new lunch box.

This bentgo box is great, but unfortunately the box won’t close properly and keeps opening. I love the idea of keeping my sons food cool, but it makes a mess for him in his lunch bag. Hopefully it’s only a defect and I can get a proper replace ment.

I am a little shocked by the mixed reviews, I have only had this a month and impressed with the quality and functionality, there is nothing else out there like this. This product eliminates all the bulk of having to carry an icepack + cooler bag which is huge for me! My toddler is an amazing eater so I throw this in her diaper bag anytime we head out of the house and will use it when she starts preschool as well. I bought a set of these and additional trays with covers so I can prep multiple meals at a time for her. It is compact, yet fits an incredible quantity of food. I hope they come out with additional sizes of the 'chill' products. I would love an even smaller bento snack size as well. I have told all my friends about this and they love them too!

Love Bentgo products and was excited to try this item. I love the concept of the ice pack being a part of the lunchbox itself. The particular one we ordered had an issue with the locks not staying shut (opening on their own or from simply touching the top of the closed box) but one email to the warranty/customer service department had a new one of its way to me. I’m currently awaiting that replacement and I’m sure the new one will be fine as we just most likely received a defective one. We have other Bentgo products that we have enjoyed using for years! Great customer service!

I only wish I had purchased these earlier for my kids. Bentgo boxes became a staple in my house last school year. No concerns about leaking, love that I can pull the tray out and stick it in the dishwasher, and the sizing is perfect for my kids. My kids love the fun colors and the fact that their lunch isn't smashed from their walk to school (kids will be kids, right?). Bentgo has also shown great customer service to me when I reached out to ask a question. Good customer service makes me a loyal customer.

I was already a fan of the original Bentgo lunchboxes but the Bentgo Chill Lunchbox just took things to the next level! My son’s daycare doesn’t have a fridge and the freezer pack for this lunchbox keeps things cool from when I pack his lunch in the morning until they eat. They are also still leak proof and keep his food fresh. Highly recommend!

My daughter received this as a gift. She’s doesn’t eat much of a lunch and is more of a snacker so was excited for this product plus it’s not super bulky and liked that it comes with the cooking pack. Unfortunately it wouldn’t close/seal properly. Wasn’t sure Id be able to have this resolved without hassle, but customer service was quick to respond and will be replacing this item. Thanks so much!

[This review was collected as part of a promotion.] The bentgo box came in a neatly packed box with care instructions. The box is leak proof and it’s a chill box . The top compartment can be taken and you don’t need to buy a cool pack, the bottom layer acts as cool pack . The food will stay fresh . The portion size is perfect for kids.The lock is easier for kids to open and it’s very compact. Its BPA free and dishwasher safe. The tray is microwaveable . This is definitely a must buy.